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MattLimb
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Lag spikes and disconnects

Hey as i am playing games such as Destiny, Rocket league and overwatch. I am suffering alot with disconnects from the internet. This is more apparant with Destiny. The lag spikes and disconnects seem to be happening more and more. We were recently upgraded to the newest super hub.

I was wondering is there a way to monitor lag spikes etc.

Any help with this would be great.

Thank You Matthew.

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Tongsyahbas
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Re: Lag spikes and disconnects

I found the super hub doesn't tend to like wireless on current gen consoles unless it's right next to a router

 

we also suffer from a wifi black hole in one of our bedrooms 

 

what at I would suggest is a wired connection to your console that should reduce any lag or disconnects wireless isn't all that good for anything to be utterly honest.

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MattLimb
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Re: Lag spikes and disconnects

Forgot to mention the connection is wired.

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Tongsyahbas
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Re: Lag spikes and disconnects

You might want to look into ps4 port forwarding.

If that doesn't work then definitely a problem with your hub/service
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Forum Team (Retired) Adam_L
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Re: Lag spikes and disconnects

Hi MattLimb, 

Thanks for posting! I am sorry to hear that you're having issues with lag spikes and disconnects, I apologise for any inconvenience. I promise to do my best to help get this sorted for you.

I have run some diagnostics from here and I can see that there's a high number of T3 time outs inside the Hubs logs across the upstream channels, I would like for this to be investigate a little further by one of our engineers.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking, please respond to me there and I'll ensure this all gets booked and secured.

Take care, 

Thanks, 

Adam.


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