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Farhana
Superfast
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Lag on Xbox One

Hi, I'm happy with my VIVID 200 gamer package (except for the fact my phone still hasn't been installed) but I've noticed that when gaming online; I experience very bad lag.

Like players teleporting all around me. This is a wireless connection as I need to buy an Ethernet cable which will extend from the router to the console but still, I didn't experience this lag with my TalkTalk 30 mb connection. D:

I have done wired and wireless speed tests and the ping, download and upload are all above par.
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Forum Team
Forum Team
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Re: Lag on Xbox One

Hi Farhana,

 

Thanks for posting on the community.

 

My apologies you are experiencing lagging whilst online gaming through your Xbox One.

 

I've taken a look at your connection, the line and hub have come back as fine. 

 

I can see that you are using the Hub in modem mode, are you using your own router for the wireless connection? If so, have you tried a direct connection to the Hub to see if there is a difference?

 

Let me know how you get on

Sam


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Farhana
Superfast
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Re: Lag on Xbox One

Thank you for the reply, Samantha.

I'm currently using a Netgear X8 router but shall try with the Xbox directly wired to the hub tomorrow.
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