Menu
Reply
  • 10
  • 0
  • 0
pads89
Tuning in
418 Views
Message 1 of 13
Flag for a moderator

Lag in online games

Hi, I have been having trouble with my broadband lately. I've been with virgin for about 6 months, everything was great to start with but about 2 months ago the trouble started.
The main problem I have is lag in online games, fifa 17 is unplayable due to button delay were before it was a great experience, my pings on think broadband are always in the 70ms range which is no good for me . Also my router keeps dropping connection on WiFi which is really annoying and my download speeds are really slow . Can anyone from virgin look into this please.

Regards

Pat

0 Kudos
Reply
  • 9.55K
  • 281
  • 611
Forum Team
Forum Team
395 Views
Message 2 of 13
Flag for a moderator

Re: Lag in online games

Hello Pat,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Really sorry to hear about the problems you're having while playing online.

 

I want to make sure I'm looking at the correct account as it's under a different name.

 

I'll confirm your info via PM (purple envelope, top right).

 

Speak with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


  • 119
  • 1
  • 35
bambamboyo
Up to speed
388 Views
Message 3 of 13
Flag for a moderator

Re: Lag in online games

What hub do you have? Hub3 has known firmware issue that causes poor latency/pings

0 Kudos
Reply
  • 10
  • 0
  • 0
pads89
Tuning in
345 Views
Message 4 of 13
Flag for a moderator

Re: Lag in online games

I'm still in the same boat here,nearly six months down the line and my connection is worse than ever. Speeds are up and down, Wifi keeps dropping but the most important factor to me is gaming performance. Fifa 17 has been literally unplayable for the past week due to lag/button delay whatever you want to call it. I've tried all the known tricks like Port forwarding,Setting a static ip but the wonderful router virgin supply does not save my settings. In game my players move like they have 200kg strapped to there back. I know about the hub 3 problems with latency but enough is enough. Can a mod check my connection on your end?

0 Kudos
Reply
  • 10
  • 0
  • 0
pads89
Tuning in
340 Views
Message 5 of 13
Flag for a moderator

Re: Lag in online games

I've tried to sort this out over the phone with virgin but it's pointless as the staff have no idea of any problem. I told them to take a look at the forum as there are so many people experiencing the same problems with online gaming. And before someone says "it's the EA servers"  how come my pal who lives just up the road from hardly ever gets lag?

0 Kudos
Reply
  • 10.53K
  • 295
  • 620
Forum Team
Forum Team
306 Views
Message 6 of 13
Flag for a moderator

Re: Lag in online games

Hi pads89,

Thanks for getting back to us and apologies you are still having an issue with the broadband connection.

I've taken a look at your connection, the line and hub have come back as fine. There are no faults reported and the network segment is running stable, which is good.

Does this only happen on Fifa 17?

Can you post some trace routes for us to check over?

In regards to the speeds, can you complete a speed test through a wired connection on a PC/laptop and let us know the results please?

Let us know how you get on

Sam

 


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 10
  • 0
  • 0
pads89
Tuning in
218 Views
Message 7 of 13
Flag for a moderator

Re: Lag in online games

I've been away for a while but gaming is still a joke. Here's a couple uo traces to EA's European server

 

Host Name IP Address                     Hop          Ping Time         Ping Avg       % Loss         Pkts r/s   Ping best/worst
* Unknown Host * 192.168.0.1             1                2ms                6ms                  0%            59 / 59    2ms / 67ms
* Unknown Host * 0.0.0.0                     2                0ms
watf-core-2a-xe-103-0.network.vir80.3.1.53 3       20ms              18ms                 0%            59 / 59    12ms / 54ms
* Unknown Host * 0.0.0.0                     4                0ms
* Unknown Host * 0.0.0.0                     5                0ms
* Unknown Host * 0.0.0.0                     6                0ms
* Unknown Host * 0.0.0.0                     7                0ms
* Unknown Host * 0.0.0.0                     8                0ms
nrth-ic-1-ae1-0.network.virginmed62.254.42.218 9 23ms               29ms                0%         59 / 59    18ms / 133ms
m674-mp2.cvx1-b.lis.dial.ntli.net62.254.42.162 10 20ms                27ms                0%         59 / 59     16ms / 135ms
ldn-b1-link.telia.net 213.248.84.25      11              26ms                18ms                 0%           59 / 59     13ms / 28ms
ldn-bb3-link.telia.net 62.115.114.128   12              25ms                18ms                 0%           59 / 59     13ms / 32ms
dln-b1-link.telia.net 213.155.136.3       13              25ms                28ms                 0%           59 / 59     22ms / 86ms
bioware-ic-147166-dln-b3.c.telia.80.239.192.78 14  31ms                                       100%        0 / 57
* Unknown Host * 159.153.72.53         15                27ms                                        100%        0 / 57
* Unknown Host * 159.153.72.252       16              32ms               39ms                   0%          57 / 57    25ms / 157ms

 

Host Name                IP Address             Hop     Ping Time      Ping Avg       % Loss        Pkts r/s        Ping best/worst
* Unknown Host * 192.168.0.1                  1             6ms            7ms              0%             102 / 102         3ms / 113ms
* Unknown Host * 0.0.0.0                          2             0ms
watf-core-2a-xe-103-0.network.vir80.3.1.53 3        15ms            20ms              0%         102 / 102         12ms / 117ms
* Unknown Host * 0.0.0.0                          4             0ms
* Unknown Host * 0.0.0.0                          5             0ms
* Unknown Host * 0.0.0.0                          6             0ms
* Unknown Host * 0.0.0.0                           7            0ms
* Unknown Host * 0.0.0.0                           8            0ms
nrth-ic-1-ae1-0.network.virginmed62.254.42.218 9  29ms            28ms               0%        102 / 102         17ms / 75ms
m674-mp2.cvx1-b.lis.dial.ntli.net62.254.42.162 10   21ms           24ms               0%        102 / 102         17ms / 97ms
ldn-b1-link.telia.net 213.248.84.25            
11         18ms              20ms               0%        102 / 102        14ms / 40ms
ldn-bb3-link.telia.net 62.115.114.128         12           17ms            20ms              0%         102 / 102        15ms / 40ms
dln-b1-link.telia.net 213.155.136.3            13           23ms            31ms               0%         102 / 102      21ms / 164ms
bioware-ic-147166-dln-b3.c.telia.80.239.192.7814   26ms                                  100%       0 / 101
* Unknown Host * 159.153.72.53              15            30ms                                  100%       0 / 101
* Unknown Host * 159.153.72.252            16            27ms           38ms                0%        101 / 101      27ms / 123ms

 

Some high pings within the VM network and also 100% packet loss on 2 of the last 3 hops.

0 Kudos
Reply
  • 10
  • 0
  • 0
pads89
Tuning in
207 Views
Message 8 of 13
Flag for a moderator

Re: Lag in online games

UO trace to bbc.co.uk

 

Host Name         IP Address           Hop       Ping Time           Ping Avg        % Loss        Pkts r/s      Ping best/worst
* Unknown Host * 192.168.0.1         1          8ms                       6ms              0%          102 / 102          3ms / 33ms
* Unknown Host * 0.0.0.0                 2          0ms
watf-core-2a-xe-103-0.network.vir80.3.1.53 3 15ms                 17ms             9%          91 / 101         12ms / 131ms
* Unknown Host * 0.0.0.0                 4          0ms
* Unknown Host * 0.0.0.0                 5          0ms
brhm-bb-1c-ae1-0.network.virginme62.254.42.210 6143ms     29ms             5%          95 / 101         15ms / 143ms
tcl5-ic-2-ae0-0.network.virginmed212.250.15.210 7 24ms        26ms            9%           91 / 101          20ms / 49ms
* Unknown Host * 212.58.239.249 8           26ms                      26ms            9%           91 / 101          20ms / 41ms
* Unknown Host * 0.0.0.0               9           0ms
* Unknown Host * 0.0.0.0              10          0ms
ae0.er02.telhc.bbc.co.uk 132.185.254.105 11 25ms                 29ms             9%          91 / 101          22ms / 92ms
* Unknown Host * 132.185.255.148 12       37ms                     30ms              6%          94 / 101        22ms / 155ms
* Unknown Host * 212.58.244.23 13           23ms                     29ms              7%          93 / 101        21ms / 127ms

0 Kudos
Reply
  • 478
  • 27
  • 109
deviousiphone
Fibre optic
187 Views
Message 9 of 13
Flag for a moderator

Re: Lag in online games

you can definitely identify the Puma 6 CPU lag from the Hub 3, this is evident as the lag spikes occur even before the packets leave virgins network, but unfortunately the virgin team member will need to overlook this, the other problem could be contention but they will be able to confirm that to you Smiley Happy

  • 10
  • 0
  • 0
pads89
Tuning in
164 Views
Message 10 of 13
Flag for a moderator

Re: Lag in online games

Thanks for the info deviousiphone. I just got off the phone to a nice lady at VM who confirmed there are no over utilization issues. She has also arranged for a SH2ac to be sent to me so we'll see if that improves anything.

Regards

Pat

0 Kudos
Reply