Hi, I have been having trouble with my broadband lately. I've been with virgin for about 6 months, everything was great to start with but about 2 months ago the trouble started. The main problem I have is lag in online games, fifa 17 is unplayable due to button delay were before it was a great experience, my pings on think broadband are always in the 70ms range which is no good for me . Also my router keeps dropping connection on WiFi which is really annoying and my download speeds are really slow . Can anyone from virgin look into this please.
I'm still in the same boat here,nearly six months down the line and my connection is worse than ever. Speeds are up and down, Wifi keeps dropping but the most important factor to me is gaming performance. Fifa 17 has been literally unplayable for the past week due to lag/button delay whatever you want to call it. I've tried all the known tricks like Port forwarding,Setting a static ip but the wonderful router virgin supply does not save my settings. In game my players move like they have 200kg strapped to there back. I know about the hub 3 problems with latency but enough is enough. Can a mod check my connection on your end?
I've tried to sort this out over the phone with virgin but it's pointless as the staff have no idea of any problem. I told them to take a look at the forum as there are so many people experiencing the same problems with online gaming. And before someone says "it's the EA servers" how come my pal who lives just up the road from hardly ever gets lag?
you can definitely identify the Puma 6 CPU lag from the Hub 3, this is evident as the lag spikes occur even before the packets leave virgins network, but unfortunately the virgin team member will need to overlook this, the other problem could be contention but they will be able to confirm that to you
Thanks for the info deviousiphone. I just got off the phone to a nice lady at VM who confirmed there are no over utilization issues. She has also arranged for a SH2ac to be sent to me so we'll see if that improves anything.