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sward84
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Lag, Packets unspent, Freezing

Hi,

Once again I am suffering from connection issues especially when gaming. I lag, my character freezes and packets are not being sent as bullet damage and I am really getting tired of chasing Virgin Media to constantly get this fixed. I don't spend £1000's on gaming to be let down by a poor quality connection. Is their an alternative to the cheap piece of Chinese plastic also known as the super hub (Definitely nothing super about it). Its not worth the living room space it occupies. Here's my results after having a boost cable installed on my hub

Upstream   US-1 US-2 US-3 US-4
Channel Type2.0N/AN/A2.0
Channel ID33N/AN/A35
Frequency (Hz)37600000N/AN/A24400000
Ranging StatusSuccessN/AN/ASuccess
Modulation64QAMN/AN/A64QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)50.75N/AN/A44.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts4000
T4 Timeouts0000

 

Thanks all in advance 

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sward84
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Message 2 of 12
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Re: Lag, Packets unspent, Freezing

More Info???

Network Log

First TimeLast TimePriorityError NumberDescription
12/05/2016 13:20:53 GMT12/05/2016 13:20:53 GMTError (4)66060300Map Request Retry Timeout
12/05/2016 07:57:11 GMT12/05/2016 07:57:11 GMTError (4)68010302DHCP WAN IP - 77.99.229.238
12/05/2016 07:56:34 GMT12/05/2016 07:56:34 GMTError (4)68000407TOD established
12/05/2016 07:56:03 GMT12/05/2016 07:56:03 GMTCritical (3)82000200No Ranging Response received - T3 time-out
12/05/2016 07:55:55 GMT12/05/2016 07:55:55 GMTCritical (3)82000200No Ranging Response received - T3 time-out
12/05/2016 07:55:50 GMT12/05/2016 07:55:50 GMTCritical (3)82000200No Ranging Response received - T3 time-out
12/05/2016 07:55:49 GMT12/05/2016 07:55:49 GMTCritical (3)82000200No Ranging Response received - T3 time-out
12/05/2016 07:55:43 GMT12/05/2016 07:55:43 GMTNotice (6)84000510Downstream Locked Successfully
12/05/2016 07:55:07 GMT12/05/2016 07:55:07 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
12/05/2016 06:23:48 GMT12/05/2016 06:23:48 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
12/05/2016 03:21:10 GMT12/05/2016 03:21:10 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
12/05/2016 02:01:15 GMT12/05/2016 02:01:15 GMTError (4)66060300Map Request Retry Timeout
11/05/2016 21:15:55 GMT11/05/2016 21:15:55 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
11/05/2016 14:11:37 GMT11/05/2016 14:11:37 GMTWarning (5)66050310Auth Success - Web login successful.
11/05/2016 09:05:19 GMT11/05/2016 09:05:19 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
10/05/2016 16:39:37 GMT10/05/2016 16:39:37 GMTError (4)68000411TOD error 4782 msec
09/05/2016 17:59:36 GMT09/05/2016 17:59:36 GMTWarning (5)66050310Auth Success - Web login successful.
07/05/2016 15:55:24 GMT07/05/2016 15:55:24 GMTWarning (5)66050310Auth Success - Web login successful.
07/05/2016 15:53:58 GMT07/05/2016 15:53:58 GMTWarning (5)66050300Auth Fail - Web login failed.
07/05/2016 15:53:36 GMT07/05/2016 15:53:36 GMTWarning (5)66050300Auth Fail - Web login failed.
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stobbsie123
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Message 3 of 12
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Re: Lag, Packets unspent, Freezing

1 year 2 months of speed drops each day due to overutilisation from 100mb to 3mb every day was what i had ....THEY JUST UPGRADED MY FRIEND AROUND THE CORNER TO 200MB FREE OF CHARGE AND AT THE SAME MONTHLY COST OF HIS 150MB ....guess what, first day 200mb next day 3mb rofl ,i dont have to tell you that this company will always give resolution days that never get resolved and will continue to add new customers to a network that has been going under for 2 years now ....

i have a fix to get constant download speeds OF 70MB AND 16.5MBPS UPLOAD IDEAL FOR GAMING I PING AT 9 IN BF4 and NO PEAK TIME SLOWDOWNS AT ALL ,

 

COME JOIN ME AT BT ,I WISH I HAD LEFT VIRGIN LONG AGO

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sward84
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Message 4 of 12
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Re: Lag, Packets unspent, Freezing

No thanks BT are just as bad, plus they tricked me in to a contract by telling me I can cancel within the first three months!!
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sward84
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Message 5 of 12
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Re: Lag, Packets unspent, Freezing

Update, phoned Virgin Media and the technician told me my connection is fine after a lengthy battle he passed me on to hid supervisor who then hung up on me... More results as fault log

 

Network Log

First TimeLast TimePriorityError NumberDescription
12/05/2016 20:09:50 GMT12/05/2016 20:09:50 GMTWarning (5)66050300Auth Fail - Web login failed.
12/05/2016 17:59:03 GMT12/05/2016 17:59:03 GMTWarning (5)66050310Auth Success - Web login successful.
12/05/2016 17:58:46 GMT12/05/2016 17:58:46 GMTWarning (5)66050300Auth Fail - Web login failed.
12/05/2016 17:58:08 GMT12/05/2016 17:58:08 GMTError (4)66060300Map Request Retry Timeout
12/05/2016 13:20:53 GMT12/05/2016 13:20:53 GMTError (4)66060300Map Request Retry Timeout
12/05/2016 07:57:11 GMT12/05/2016 07:57:11 GMTError (4)68010302DHCP WAN IP - 77.99.229.238
12/05/2016 07:56:34 GMT12/05/2016 07:56:34 GMTError (4)68000407TOD established
12/05/2016 07:56:03 GMT12/05/2016 07:56:03 GMTCritical (3)82000200No Ranging Response received - T3 time-out
12/05/2016 07:55:55 GMT12/05/2016 07:55:55 GMTCritical (3)82000200No Ranging Response received - T3 time-out
12/05/2016 07:55:50 GMT12/05/2016 07:55:50 GMTCritical (3)82000200No Ranging Response received - T3 time-out
12/05/2016 07:55:49 GMT12/05/2016 07:55:49 GMTCritical (3)82000200No Ranging Response received - T3 time-out
12/05/2016 07:55:43 GMT12/05/2016 07:55:43 GMTNotice (6)84000510Downstream Locked Successfully
12/05/2016 07:55:07 GMT12/05/2016 07:55:07 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
12/05/2016 06:23:48 GMT12/05/2016 06:23:48 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
12/05/2016 03:21:10 GMT12/05/2016 03:21:10 GMTError (4)68010100DHCP RENEW sent - No response for IPv4
12/05/2016 02:01:15 GMT12/05/2016 02:01:15 GMTError (4)66060300Map Request Retry Timeout
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Message 6 of 12
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Re: Lag, Packets unspent, Freezing

Hi Sward84,

 

Welcome to the forum and sorry to hear you're having trouble gaming. I've just checked your connection and can see no issues from here. Your power levels, SNR and area contention are all healthy. How are you connected to the hub? Wired or wireless? It might be worth running a traceroute to the server you play on and posting it here for us to take a look at.


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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sward84
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Message 7 of 12
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Re: Lag, Packets unspent, Freezing

I connect via a wired connection as for the server all I know is it would be one of the many Xbox live servers. I did run a couple of tracers through and they came back as timed out up to number 30. Thanks
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Message 8 of 12
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Re: Lag, Packets unspent, Freezing

Hi Sward84,

 

Could you post one of the traces here for us to take a look?


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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sward84
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Message 9 of 12
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Re: Lag, Packets unspent, Freezing

I've tried but it wouldn't let me copy from the command prompt?!
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Daniel9
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Message 10 of 12
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Re: Lag, Packets unspent, Freezing

Highlight and CTRL C. Should work Smiley Happy.

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