I'm now in shopping mode for an alternate provider. I can't even switch to your business package (£36/month instead of £33/month, for 350Mbps instead of 50Mbps) because the Hitron router is also a Puma 6. I'm not going to wait around for empty "we'll be rolling it out in the coming months" promises. Maybe you'll get it out before I switch, maybe you won't.
And no, don't start chiming in with "your connection looks fine". I know the connection is fine. The connection is rock solid. The connection is superb. The box handling it at my end is a piece of crap that locks up for 5-20 seconds at a time, as attested by ping 192.168.0.1 -t showing periods of no ping response.
(I've switched the wifi settings to fixed channels so the box isn't spending processor time switching and handshaking switches, there's not a lot else to be done)
And as this is the Gaming Support, Diablo 3 does not tolerate five second outages, which makes for an incredibly rewarding experience as you lose connection during the fourth bounty out of five of an act and have to restart progress.
It would be nice if one of the Mods, passed this up the chain of command.
-- Red (VM SH2 AC Beta tester) Running on 200Mb VM service with SH2 AC in Modem Mode, with a ASUS RT-N66U router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech. My advice is at your own risk.
A solution/fix does not look to be immediately forthcoming.
Superuser 2016/17 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
It frustrating as hell playing league and being in a 1v1 or team fight only for my connection to drop for a max of 5 seconds. However, like Diablo it doesn't tolerate a connection drop. So even though my net only dropped for a few seconds, the game is going to take upto another 10-15 seconds to recognise that I'm actually reconnected, which usually results in a death if it happens at the wrong time.
I'm the same shopping for another provider, have been with VM(NTL, BCM etc...) since they came to my city 20 years or so ago, has always been good until the Hub 3 debarkle and i have had enough of the silence and downright lies from support staff.
I play an always online game The Crew and it's really annoying when i lose connection for a few seconds which means game over, last time it happened i was 5 mins away from finishing a 2 hour race... Others in my house have problems with games even when playing early morning 1am onwards.
They upgraded me to Vivid 200 Gamer because they were throttling me on Vivid 200 because [sarcasm]The Crew is a P2P game and as we know all P2P users are pirates....[/sarcasm] and since then it's been a complete mess!
It will be a massive drop in download speed but it will be worth it to get a consistant connection and the best i have found so far for fibre broadband, tv and phone is £20 cheaper than what i pay now and thats without the £3.99 i have just been told will be added soon.