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Adam6
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Is my router faulty

Hello, I've been having problems with my virgin media broadband service for a long time, and it's generally unusable and frustrating to use. I purpose built my PC for gaming  less than 2 years ago for £750. It's hard wired using an ethernet cable. I generally play older or less demanding online games with the recommended specification for internet connection being for a 3-4 meg connection. We have a 30 meg package, and at times I get a good connection of up to 33 meg at my computer. Other times it drops to 2-3 meg during evenings and weekends. The connection has always been massively unstable, and I seem to only get 1 or 2 days a month when my ping is stable. Most the time however it can spike up to 2000ms.

After horrible desync problems on a game I was playing (world of warships), I downloaded pingplotter to try and identify the problem. It showed large packet loss on ever hop, apart from on the final server which generally had a packet loss of less then 5%. What surprised me was the latency at my router always being much higher than zero, and packet loss up to 20%. From what I read this is likely a hardware or wiring problem.

I have an early smart hub (VMDG480), I already reset it every few days and have deactivated the firewall features. After a reset I still have packet loss at the router, and the latency is always above 29. Is my router faulty or is there anywhere else I should be looking for a solution?

Cheers,

Adam

 

 

 

 

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legacy1
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Re: Is my router faulty

Click here and post your Downstream, Upstream and logs.
http://192.168.100.1/RouterStatus.html

Aslo do a

ping -n 200 81.111.252.1

 by wire

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legacy1
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Re: Is my router faulty

Click here and post your Downstream, Upstream and logs.
http://192.168.100.1/RouterStatus.html

Aslo do a

ping -n 200 81.111.252.1

 by wire

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Adam6
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Message 3 of 19
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Re: Is my router faulty

Thanks for your response legacy

I looked into modem mode as a solution, but alas my housemate has his desktop in port 2, and he also uses wireless on his ipad, so it's not an option for me sadly. Although I've had problems when he wasn't in or using his devices, so I eliminated his use as causing problems on my machine. I'm not a huge techy, but I'll post what you asked for over the course of tonight. Here are the router details you requested

 

virgin router downstream.pngVirgin router upstream.pngvirgin router network log.png

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Adam6
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Re: Is my router faulty

I've set up the BQM monitor, and will post in a few days when more data comes in.

Regarding the ports tests I don't know what I'm looking for. The majority up until 5962 are green.

Exceptions 1,7,9,11,13,15,17,19,23,25,37,42,43,77,79,87,95,101,102, 103,104,110,111,113,115,123, 143 and 179 are not.  Some say 'not tested limitation' - 0, 20, 22, 53, 135, 137, 138,139.  The majority after 5962 are also not green. Does this mean my cable might be faulty?

And I'm not sure what your request for ping-n 200 81.111.252.1 is? Sorry to be a noob.

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Adam6
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Re: Is my router faulty

I clicked response as being useful out of courtesy, my query hasn't been answered, I don't know if my router is broken. Help?

 

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Re: Is my router faulty

Hi Adam6,

 

Sorry to hear you've been getting poor latency. I've just checked your connection and there is a contention fault open in the area under ticket F003357217 which will cause slow speeds and latency at peak times such as evenings and weekends. This is due for review 20/04/16. 

It's unlikely your hub is faulty but it's not returning any stats when I've tested so could you give it a reboot and keep it online for a few days for us test again?


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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legacy1
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Re: Is my router faulty


Adam6 wrote:

Regarding the ports tests I don't know what I'm looking for. The majority up until 5962 are green.

Exceptions 1,7,9,11,13,15,17,19,23,25,37,42,43,77,79,87,95,101,102, 103,104,110,111,113,115,123, 143 and 179 are not.  Some say 'not tested limitation' - 0, 20, 22, 53, 135, 137, 138,139.  The majority after 5962 are also not green. Does this mean my cable might be faulty?


Thats just a side thing I'm doing in my sig for anyone to run not something you need to run it sometimes on some browsers stalls to load so of the ports either because its not re-trying or the browser blocks ports it thinks you don't need to connect out from like Firefox does and other reasons. The ones with 'not tested limitation' are just not tested.  

http://www-archive.mozilla.org/projects/netlib/PortBanning.html

Whats your BQM showing like?

On a wired connection with nothing else connected run CMD then put in ping-n 200 81.111.252.1 and enter this will start doing a ping at the end it will show packet loss if any.

Are you getting any more T# time outs in upstream showing?

 

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Adam6
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Re: Is my router faulty

Hello, thanks for your responses.

I reset the router every few days, so it should have been good for you. I reset again this morning (14/2/2016) so should be working as well as it ever will for your next test.

bqm.png

 

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Adam6
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Message 9 of 19
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Re: Is my router faulty

Regarding the router, I included another image of the pingplotter graph. It shows the highest, by far, latency spike being at my router. is that normal? I'd done other tests that showed the same thing over time, with it spiking to over 2500.

Cheers

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Adam6
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Message 10 of 19
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Re: Is my router faulty

Additional, I'll have to wait for tomorrow for a clean ping test, as my housemates are in over the weekend using the internet.

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