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Stuart7188
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Internet speed

My internet connection speed is constantly running below 3mb, how can this be tested and fixed its making everything lag Smiley Sad

Thanks

Stuart
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Superuser
Superuser
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Re: Internet speed

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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Superuser
Superuser
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Message 2 of 3
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Re: Internet speed

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.


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Forum Team
Forum Team
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Re: Internet speed

Hi Stuart7188,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004132365). Our technicians are working to get this resolved and have set a review date of 14th June 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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