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Gymato
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Internet problems during peak times

So..

All started about a month ago. My broadband speed during peak times is unacceptable, it goes way below 5mbs (download) and 0.5mbs (upload) with 100 VIVID package. T

I have some knowledge about it so I run all the tests (tried modem mode for couple of days) etc etc. Didn't help. So decided to contact VM on the live chat, they said it will be fixed in couple of months and that they are "upgrading the area", and when I asked some questions he had no idea how to answer them, he didn't even know what ping is, which is just ridiculous.

As a student, my only source of income is streaming, and streaming is unpossible with 0.5mbs upload speed....

The problem is not on my side. Is there anything I can do expect changing internet provider?

 

Here is broadband monitor graph: 

http://www.thinkbroadband.com/ping/share/7c645b49e005e8719cf01ddd34ce9281.html

 

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Gymato
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Re: Internet problems during peak times

Downstream

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)242750000234750000250750000258750000266750000274750000282750000290750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID1413151617181920
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)6.596.746.746.426.816.596.696.31
RxMER (dB)38.9839.4038.9838.6139.8539.4040.3739.40
Pre RS Errors5489259963723353073091050
Post RS Errors2852839443053052892931048
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Gymato
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Re: Internet problems during peak times

Cable Modem Status Item Status Comments

Acquired Downstream Channel (Hz)242750000Locked
Ranged Upstream Channel (Hz)39400000Success
Provisioning StateOKOperational
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Gymato
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Re: Internet problems during peak times

Upstream Burst

 

Req
(1) Init Maint
(3) Per Maint
(4) Adv Short
(9) Adv Long
(10) Adv UGS
(11)

Modulation Type16QAM16QAM16QAM64QAM64QAM64QAM
Differential EncodingOFFOFFOFFOFFOFFOFF
Preamble Length36384384646464
Preamble Value Offset39666396396396
FEC Error Correction (T)0556109
FEC Codeword Information Bytes (K)16343476231236
Maximum Burst Size0003018
Guard Time Size224848222222
Last Codeword LengthFixedFixedFixedShortenedShortenedShortened
Scrambler On/OffONONONONONON
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Gymato
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Re: Internet problems during peak times

Here is speedtest I just did: http://www.speedtest.net/my-result/5837821717

But it varies every time I do it. Sometimes download speed is below 1mbs and sometimes around 20mbs.

 

Ping to bbc.co.uk

--- PING bbc.co.uk (212.58.246.79) 56(84) bytes of data. ---
64 bytes from 212.58.246.79: icmp_seq=1 ttl=54 time=16.2 ms
64 bytes from 212.58.246.79: icmp_seq=2 ttl=54 time=16.2 ms
64 bytes from 212.58.246.79: icmp_seq=3 ttl=54 time=16.2 ms
64 bytes from 212.58.246.79: icmp_seq=4 ttl=54 time=16.2 ms


--- bbc.co.uk ping statistics ---

packets transmitted 4
received 4
packet loss 0 %
time 3001 ms



--- Round Trip Time (rtt) ---

min 16.224 ms
avg 16.233 ms
max 16.249 ms
mdev 0.127 ms

 

 

Traceroute to bbc.co.uk

traceroute to bbc.co.uk (212.58.244.22), 30 hops max, 64 byte packets
01  10.226.24.1 <10.000ms <20.000ms <20.001ms
02  80.3.130.197 <10.000ms <10.000ms <10.000ms
03  81.100.32.105 <10.000ms <10.001ms <30.000ms
04  62.253.175.138 <10.000ms <10.000ms <30.001ms
05  62.253.174.18 <20.000ms <40.001ms <10.000ms
06  212.58.239.237 <20.001ms <10.000ms <60.001ms
07
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Gymato
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Re: Internet problems during peak times

refresh

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Re: Internet problems during peak times

Hi there Gymato,

 

Thanks for taking the time to post on the community.

 

Sorry to read that you are experiencing slow broadband speeds during peak hours.

 

From checking your connection, there was a high peak time traffic fault in your area which you were being affected by, however over the past few days our engineers have completed work which seen you move onto a different cable.

 

Have you noticed an improvement with the speeds at all?

 

Let me know how you get on

Sam


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