Menu
Reply
  • 2
  • 0
  • 0
JoeScrim
Joining in
193 Views
Message 1 of 4
Flag for a moderator

Internet keeps cutting out randomly

Hello, sometimes all the devices that are connected to our router will loose connection for around 5-30 seconds, then they just reconnect like nothing happened? It does this on both wired and wireless devices, and its very random, for instance sometimes it'll do it 5 times in 30 mins, and sometimes it goes hours without doing it. This problem has been occurring for over a month now, and i was wondering if anyone knows what's up? 

0 Kudos
  • 14.34K
  • 640
  • 1.44K
Moderator
Moderator
166 Views
Message 2 of 4
Flag for a moderator

Re: Internet keeps cutting out randomly

Hi JoeScrim,

 

Welcome to the forum and sorry to hear you've been getting these freezes. It sounds like T3s to me which can be caused by a number of different factors.

I've just checked your connection and can see no issues from here. Your power levels, SNR and area contention are all healthy. I don't see any T3s on your line but that's only since you rebooted about 5 hours ago. The next time you get a freeze or drop out could you post the time and date it happened here along with the network log from your hub?


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 2
  • 0
  • 0
JoeScrim
Joining in
122 Views
Message 3 of 4
Flag for a moderator

Re: Internet keeps cutting out randomly

Hello again,

I haven't posted on here since my internet has been working fine and i thought the problem was fixed, but it has just happened again. It started at 3:06 and lasted for about 2 minutes. Here is the network log:

Network Log
First Time Last Time Priority Error Number Description
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
03/03/2016 15:04:32 GMT 03/03/2016 15:04:32 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
0 Kudos
  • 12.92K
  • 366
  • 1.04K
Moderator
Moderator
100 Views
Message 4 of 4
Flag for a moderator

Re: Internet keeps cutting out randomly

Hi JoeScrim,

 

Thanks for the update, though sorry to see that problems have resurfaced, disappointing, looks like John's initial thoughts that T3's might be the issue have been proved correct.

 

Checking your connection I can see that your upstream power levels are running on the high side which may be the issue here, I think the best bet is we arrnage for an engineer visit so we can get these checked and adjusted.

 

I'll drop you a PM so we can get this booked in for you.

 

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos