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SamanthaCody
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Internet dropping out

Why is my internet keep dropping out in the middle of games, and I have to restart game
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Re: Internet dropping out

Hi SamanthaCody,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

Are you connecting wired or wirelessly? Does the issue affect all devices or just the one? Does the fault occur at certain times of day or is it random?

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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SamanthaCody
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Message 3 of 6
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Re: Internet dropping out

It's when my son is playing his games and then complains he keeps getting kicked out due to loss in internet connection

Recently changed to the vivid 200 gamer and I can honestly say it has made it worse
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Re: Internet dropping out

Hi there SamanthaCody,

 

Thanks for getting back to us and apologies you are still having an issue with the connection.

 

Is the device a PS4, XBox or PC? Is this connected through wireless or wired? If wireless can you try through wired please as this will have better game-play.

 

Does this happen on all games?

 

Speak to you soon

Sam


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SamanthaCody
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Message 5 of 6
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Re: Internet dropping out

It is all games and is an Xbox One, have tried wireless and wired
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Re: Internet dropping out

Thanks for updating the thread SamanthaCody,

 

I've located your account and I'm unable to detect any fault via your account at the moment.

 

How has your connection performance been since posting?

 

Hope to hear back from you soon,

 

Nat_J


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