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feyris
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Internet dropping out consistently

Since this afternoon my connection has been dropping out consistently every few minutes. I've tried a lot of things to attempt to fix it but I'm thinking this isn't a problem on my end. Here's a ping test with the time out in it:

 

Reply from 62.253.72.178: bytes=32 time=17ms TTL=58

Reply from 62.253.72.178: bytes=32 time=8ms TTL=58

Reply from 62.253.72.178: bytes=32 time=17ms TTL=58

Reply from 62.253.72.178: bytes=32 time=19ms TTL=58

Reply from 62.253.72.178: bytes=32 time=12ms TTL=58

Reply from 62.253.72.178: bytes=32 time=16ms TTL=58

Reply from 62.253.72.178: bytes=32 time=26ms TTL=58

Reply from 62.253.72.178: bytes=32 time=14ms TTL=58

Reply from 62.253.72.178: bytes=32 time=14ms TTL=58

Reply from 62.253.72.178: bytes=32 time=15ms TTL=58

Reply from 62.253.72.178: bytes=32 time=17ms TTL=58

Reply from 62.253.72.178: bytes=32 time=16ms TTL=58

Reply from 62.253.72.178: bytes=32 time=14ms TTL=58

Reply from 62.253.72.178: bytes=32 time=12ms TTL=58

Reply from 62.253.72.178: bytes=32 time=17ms TTL=58

Reply from 62.253.72.178: bytes=32 time=14ms TTL=58

Reply from 62.253.72.178: bytes=32 time=9ms TTL=58

Reply from 62.253.72.178: bytes=32 time=10ms TTL=58

Reply from 62.253.72.178: bytes=32 time=14ms TTL=58

Reply from 62.253.72.178: bytes=32 time=9ms TTL=58

Reply from 62.253.72.178: bytes=32 time=15ms TTL=58

Reply from 62.253.72.178: bytes=32 time=16ms TTL=58

Reply from 62.253.72.178: bytes=32 time=31ms TTL=58

Reply from 62.253.72.178: bytes=32 time=17ms TTL=58

Reply from 62.253.72.178: bytes=32 time=20ms TTL=58

Reply from 62.253.72.178: bytes=32 time=17ms TTL=58

Reply from 62.253.72.178: bytes=32 time=20ms TTL=58

Reply from 62.253.72.178: bytes=32 time=17ms TTL=58

Reply from 62.253.72.178: bytes=32 time=17ms TTL=58

Reply from 62.253.72.178: bytes=32 time=17ms TTL=58

Reply from 62.253.72.178: bytes=32 time=26ms TTL=58

Reply from 62.253.72.178: bytes=32 time=10ms TTL=58

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Reply from 62.253.72.178: bytes=32 time=16ms TTL=58

Reply from 62.253.72.178: bytes=32 time=13ms TTL=58

Reply from 62.253.72.178: bytes=32 time=18ms TTL=58

Reply from 62.253.72.178: bytes=32 time=17ms TTL=58

Reply from 62.253.72.178: bytes=32 time=16ms TTL=58

Reply from 62.253.72.178: bytes=32 time=16ms TTL=58

Reply from 62.253.72.178: bytes=32 time=23ms TTL=58

Reply from 62.253.72.178: bytes=32 time=13ms TTL=58

Reply from 62.253.72.178: bytes=32 time=31ms TTL=58

Reply from 62.253.72.178: bytes=32 time=13ms TTL=58

Reply from 62.253.72.178: bytes=32 time=18ms TTL=58

Reply from 62.253.72.178: bytes=32 time=15ms TTL=58

Reply from 62.253.72.178: bytes=32 time=13ms TTL=58

Reply from 62.253.72.178: bytes=32 time=13ms TTL=58

Reply from 62.253.72.178: bytes=32 time=23ms TTL=58

Reply from 62.253.72.178: bytes=32 time=16ms TTL=58

Reply from 62.253.72.178: bytes=32 time=14ms TTL=58

Reply from 62.253.72.178: bytes=32 time=16ms TTL=58

Reply from 62.253.72.178: bytes=32 time=18ms TTL=58

Reply from 62.253.72.178: bytes=32 time=14ms TTL=58

Reply from 62.253.72.178: bytes=32 time=12ms TTL=58

Reply from 62.253.72.178: bytes=32 time=14ms TTL=58

Reply from 62.253.72.178: bytes=32 time=20ms TTL=58

Reply from 62.253.72.178: bytes=32 time=17ms TTL=58

Reply from 62.253.72.178: bytes=32 time=15ms TTL=58

Reply from 62.253.72.178: bytes=32 time=14ms TTL=58

 

 

 

Disconnecting from games and livestreams dropping at same time as the pingtest so it's not the servers I'm testing.

 

Any help?

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Re: Internet dropping out consistently

Hi feyris

 

Welcome to the forum. I'm sorry to hear that you've been experiencing intermittent connection. 

 

I've been able to run a few checks on your connection. There is currently a ticket open for peak time contention F003689112  with an estimated review date scheduled for 28/10/2015. There are also some power level issues that we will need to get adjusted by arranging an engineer visit.

 

I will send you a private message (red envelope top left hand corner) to get this organised.

 

Speak soon


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