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DaniC84
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Internet dips when gaming

When gaming the internet will dip and we get disconnected from the game and discord etc. At the beginning of the evening it happens once or twice but tonight it was every 2minutes and is very frustrating! Also when the weather is bad its even worse.. please help :/
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Re: Internet dips when gaming

Hi there DaniC84,

 

Thanks for posting, welcome to the community Smiley Very Happy

 

Sorry to hear that you're experiencing issues with your connection, I know this can be frustrating, especially if you're a gamer.

 

I've had a look at your Hub and I've noticed that we're currently working on a fault in your area under ref: F004496785 which is due for review on the 12th Jan. This type of fault can be responsible for reducing the speeds during peak times (evenings and weekends) and to rectify this we need to undertake upgrades on the network to support the level of demand in your area. 

 

I know this isn't the news you were hoping for, please accept my apologise.

 

Let me know if you have any further questions.

Take care.

Heather_J

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