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patbar5
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Internet cutting out and slow ping

Recently internet randomly cuts out. Gaming is also very sluggish with a ping to google between 500-1500ms. How do I check if it's the incoming signal, the router, the home plugs or the PC at fault ?

 

 

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patbar5
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Re: Internet cutting out and slow ping

So I've just reset the router and Ping is down to 18ms but slowly creeps up over a few hours, it was 1450 earlier, does this point to a router problem if resetting is seems to fix things for a short time
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Forum Team (Retired) Adam_L
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Re: Internet cutting out and slow ping

Hi patbar5, 

 

Thanks for letting us know that you're having some trouble with your internet randomly cutting out, I apologise for any inconvenience.

 

I have tested things from here and I can't see anything out of the ordinary with regards to your Hub and the connection. No errors or time outs showed up inside the logs and all of the power levels are within the preferred ranges.

 

Are you still having these issues or did the reset resolve your issues?

 

Please respond to me here and I'll get this sorted for you.

 

Take care, 

Thanks, 

Adam.


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