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DaveWhiting
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Internet connection dropping out

I have recently started experiencing problems with my internet connection dropping out. It appears to be only brief, but it is enough to get disconnected from games, I mostly play racing games so once disconnected you can't just jump back in. I've reset and restarted all equipment including the router. The problem affects both Xbox One and PC games, which both use a wired connection but are never used at the same time. I'm erring toward the fact the router is now getting quite old but want to rule connection throttling or other outside factors. Any ideas where to start?

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MSRStewart
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Re: Internet connection dropping out

Having exactly the same issues here too (CH44). Only seems to have started happening since an outage on Thursday. Never had great internet, however, haven't had these problems before. Can someone check for me please?
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Forum Team
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Re: Internet connection dropping out

Hi DaveWhiting,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

We've picked up an issue with the Superhub 2ac and have sent out a new update to fix the issue. All you need to do is reboot your Superhub 2ac and leave it for about 15 minutes.

 

Check out this thread for more information.

 

All the best! Smiley Very Happy

 

Josh

 

 


Tech fan? Have you read our Digital life blog yet? Check it out


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