Intermittent disconnects playing warcraft & other online games
Had this problem for a number of weeks whereby I disconnect from Warcraft every 5 - 30 minutes. My son has similar issues while playing Rocket League. I'm pretty sure the problem is not at my end as I use the same laptop to play WOW over a mobile broadband network most days without any issue. I have spoken to VM support about 2 weeks ago & they did some black magic at their end but the issue has got no better. Can anyone suggest how to proceed with getting this resolved? Running with a Super hub 2ac.
Thanks in advance for any help that can be offered.
Re: Intermittent disconnects playing warcraft & other online games
Apologies for your disconnections, I'll do what I can to help.
Hope you don't mind if I start with a couple of questions first:
Are you connected via wireless or Ethernet?
If you are connected via wireless does the same issue recur when hard wired?
Is any other form of Internet connectivity affected by this?
I'll be interested to see your traceroute results so do please post them on here when you've a chance.
Also I note your Hub is reporting high downstream power levels and I think it makes sense to get that addressed. I've sent you a PM (purple envelope icon, top right of page) and I'll schedule an engineer appointment as soon as you reply