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Message 1 of 14
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Intermittent connection with Gaming

Hi All,

 

As you are all aware, we are investigating an issue where some customers are dropping out from online games when using a Super Hub 2.
This appears to be over several online games not specific ones such as World of Warcraft or Elder Scrolls: Online.

 

We need some additional information to help with the investigation.

 

When you next drop connection could you check the Firewall log in your hub (under Advanced settings and Logs) and post your findings here for us to collate? 

 

 

By the way, if you're having disconnections on your general connection and not just from your game, or with a different version of the Super Hub, this will be a separate issue, so please start a thread and we'll get to you and help as best we can.

 

 

Thank you all for your continued patience. 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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emma_tb
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Message 2 of 14
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Re: Intermittent connection with Gaming

There's nothing in my Firewall log (nothing relevant) and I've disconnected a few times this evening.

 

This is my network log:

 

13/08/201521:08:31 GMT66050310Auth Success - Web login successful.
13/08/201520:46:35 GMT66050310Auth Success - Web login successful.
13/08/201520:46:25 GMT66050310Auth Success - Web login successful.
13/08/201519:52:04 GMT66050310Auth Success - Web login successful.
13/08/201519:51:31 GMT66050310Auth Success - Web login successful.
13/08/201519:51:25 GMT90000200CSRF Detect - Expired Content Submitted ; LAN Interface
13/08/201519:50:45 GMT66050310Auth Success - Web login successful.
13/08/201519:47:59 GMT66050310Auth Success - Web login successful.
13/08/201519:10:39 GMT66050310Auth Success - Web login successful.
13/08/201519:01:18 GMT66050310Auth Success - Web login successful.
13/08/201519:01:11 GMT66050300Auth Fail - Web login failed.
13/08/201519:01:05 GMT66050300Auth Fail - Web login failed.
13/08/201519:00:49 GMT66050300Auth Fail - Web login failed.
13/08/201518:59:59 GMT66050300Auth Fail - Web login failed.
13/08/201518:59:50 GMT90000200CSRF Detect - Expired Content Submitted ; LAN Interface
13/08/201518:58:05 GMT68010302DHCP WAN IP - 80.1.100.188
13/08/201518:57:16 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
13/08/201518:54:06 GMT66050300Auth Fail - Web login failed.
13/08/201518:53:54 GMT66050300Auth Fail - Web login failed.
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Dav3B
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Message 3 of 14
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Re: Intermittent connection with Gaming

Date Time Error Number Error Description

13/08/201521:38:00 GMT66050310Auth Success - Web login successful.
13/08/201521:38:00 GMT66050310Auth Success - Web login successful.
13/08/201521:37:56 GMT66050310Auth Success - Web login successful.
13/08/201521:37:55 GMT90000200CSRF Detect - Expired Content Submitted ; LAN Interface
13/08/201521:37:51 GMT66050300Auth Fail - Web login failed.
10/08/201510:12:05 GMT68010302DHCP WAN IP - 81.102.66.191
10/08/201510:11:27 GMT68000407TOD established
10/08/201510:11:10 GMT82000200No Ranging Response received - T3 time-out
10/08/201510:11:08 GMT82000200No Ranging Response received - T3 time-out
10/08/201510:11:08 GMT82000200No Ranging Response received - T3 time-out
10/08/201510:11:02 GMT82000200No Ranging Response received - T3 time-out
10/08/201510:10:59 GMT82000200No Ranging Response received - T3 time-out
10/08/201510:10:50 GMT84000510Downstream Locked Successfully
10/08/201510:10:14 GMT68010100DHCP RENEW sent - No response for IPv4
10/08/201508:27:36 GMT68010100DHCP RENEW sent - No response for IPv4
10/08/201505:02:19 GMT68010100DHCP RENEW sent - No response for IPv4
09/08/201522:11:46 GMT68010100DHCP RENEW sent - No response for IPv4
09/08/201508:30:38 GMT68010100DHCP RENEW sent - No response for IPv4
05/08/201504:09:41 GMT68010302DHCP WAN IP - 81.102.66.191
05/08/201504:09:08 GMT68000407TOD established

 

Date Time Source IP Target Port Number Count Event Description

Thu 13 Aug22:38 BST192.168.0.2803Auth Success - Web login successful
Thu 13 Aug22:37 BST192.168.0.2801Auth Fail - Web login failed
Mon 10 Aug11:12 BST62.253.131.11681DHCP WAN IP - 81.102.66.191
Wed 04 Feb07:37 GMT62.210.245.5150820TCP- or UDP-based Port Scan
Wed 28 Jan23:21 GMT217.160.184.5250800TCP- or UDP-based Port Scan
Tue 27 Jan23:53 GMT23.95.84.10617230TCP- or UDP-based Port Scan
Thu 22 Jan20:14 GMT80.82.70.10412830TCP- or UDP-based Port Scan
Fri 16 Jan23:02 GMT86.5.147.4800ICMP Flood
Fri 16 Jan09:38 GMT23.94.186.23480700TCP- or UDP-based Port Scan
Thu 15 Jan11:23 GMT62.210.167.11850810TCP- or UDP-based Port Scan
Tue 13 Jan11:29 GMT74.208.173.7150800TCP- or UDP-based Port Scan
Thu 08 Jan19:06 GMT23.94.191.74680TCP- or UDP-based Port Scan
Fri 26 Dec07:49 GMT185.17.30.24850810TCP- or UDP-based Port Scan
Tue 23 Dec02:01 GMT62.210.244.6250830TCP- or UDP-based Port Scan
Sun 07 Dec21:47 GMT92.39.52.960040TCP- or UDP-based Port Scan
Sun 07 Dec16:36 GMT188.120.196.1336360TCP- or UDP-based Port Scan
Sun 07 Dec09:08 GMT192.168.0.3800Auth Success - Web login successful
Sat 29 Nov19:03 GMT89.163.239.6550800TCP- or UDP-based Port Scan
Wed 26 Nov08:38 GMT64.125.20.12100ICMP Flood
Tue 25 Nov01:33 GMT68.64.165.4270800TCP- or UDP-based Port Scan
Fri 14 Nov14:07 GMT89.163.239.2350800TCP- or UDP-based Port Scan
Fri 14 Nov06:34 GMT89.163.239.950800TCP- or UDP-based Port Scan
Thu 13 Nov07:58 GMT85.232.4.2536360TCP- or UDP-based Port Scan
Wed 12 Nov17:57 GMT194.63.141.201020TCP- or UDP-based Port Scan
Mon 10 Nov18:10 GMT89.248.172.14433060TCP- or UDP-based Port Scan
Thu 06 Nov13:57 GMT80.82.70.13417550TCP- or UDP-based Port Scan
Tue 04 Nov19:45 GMT195.154.251.19850850TCP- or UDP-based Port Scan
Tue 04 Nov05:34 GMT188.225.72.78250TCP- or UDP-based Port Scan
Sun 02 Nov13:02 GMT192.168.0.6800Auth Success - Web login successful
Sun 02 Nov03:00 GMT192.168.0.6800Auth Fail - Web login failed
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DABhand
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Message 4 of 14
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Re: Intermittent connection with Gaming

You won't be able to catch this on logs, tracerts, pings etc

 

It IS the firmware, some people who are in modem mode getting problems still have more problems than the firmware.. but it is definitely the firmware, the problems arose when people got it..... and still continues.

 

 

All this making people do these useless tests that will show nothing, smells of buying time... just deal with the problem.

Majide!
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sotonsoldier2k8
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Message 5 of 14
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Re: Intermittent connection with Gaming

Im getting virgin media insttalled on monday i mainly signed up for it for online gaming on the ps4 what the heck is going on here im starting to wish i didnt switch ....
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rockwell21
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Message 6 of 14
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Re: Intermittent connection with Gaming

Il try and upload mine when i get in from work. Iv got a superhub 2 and its gone **bleep** up when playing destiny on the ps4 ever since this firmware update. This is a wired connection. I was going to go out and buy a router today to use in modem mode, hoping it makes a difference. 

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rockwell21
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Message 7 of 14
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Re: Intermittent connection with Gaming

Super Hub
Sign In
Network Log
home
Router Status
Network Log
Network Log
First Time Last Time Priority Error Number Description
12/08/2015 18:38:25 GMT 12/08/2015 18:38:25 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
12/08/2015 18:32:30 GMT 12/08/2015 18:32:30 GMT Error (4) 68010302 DHCP WAN IP - 62.30.136.90
12/08/2015 18:31:37 GMT 12/08/2015 18:31:37 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
11/08/2015 17:51:50 GMT 11/08/2015 17:51:50 GMT Error (4) 68010302 DHCP WAN IP - 62.30.136.90
11/08/2015 17:50:58 GMT 11/08/2015 17:50:58 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
11/08/2015 17:18:52 GMT 11/08/2015 17:18:52 GMT Warning (5) 66050310 Auth Success - Web login successful.
11/08/2015 16:18:29 GMT 11/08/2015 16:18:29 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/08/2015 16:13:51 GMT 11/08/2015 16:13:51 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/08/2015 16:12:31 GMT 11/08/2015 16:12:31 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/08/2015 15:58:57 GMT 11/08/2015 15:58:57 GMT Error (4) 68010302 DHCP WAN IP - 62.30.136.90
11/08/2015 15:58:05 GMT 11/08/2015 15:58:05 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
11/08/2015 10:29:16 GMT 11/08/2015 10:29:16 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/08/2015 10:29:15 GMT 11/08/2015 10:29:15 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/08/2015 10:29:14 GMT 11/08/2015 10:29:14 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/08/2015 10:29:13 GMT 11/08/2015 10:29:13 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
11/08/2015 10:29:12 GMT 11/08/2015 10:29:12 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out


© 2010 Virgin Media. All rights reserved.
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Shaun_77
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Message 8 of 14
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Re: Intermittent connection with Gaming

 

Here is my Network log. Nothing going on in the Firewall log at all.

 

 

 

Date Time Error Number Error Description

15/08/201510:08:43 GMT66050310Auth Success - Web login successful.
15/08/201505:29:05 GMT68010100DHCP RENEW sent - No response for IPv4
14/08/201518:45:46 GMT66050310Auth Success - Web login successful.
12/08/201519:03:03 GMT68010302DHCP WAN IP - 86.14.66.162
12/08/201519:02:10 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
12/08/201518:47:12 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
12/08/201518:42:36 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
12/08/201518:35:16 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
12/08/201517:52:05 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
12/08/201517:50:27 GMT66050310Auth Success - Web login successful.
11/08/201519:08:29 GMT66050310Auth Success - Web login successful.
10/08/201507:36:44 GMT82000200No Ranging Response received - T3 time-out
09/08/201516:16:17 GMT68010302DHCP WAN IP - 86.14.66.162
09/08/201516:15:43 GMT68000407TOD established

 

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Message 9 of 14
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Re: Intermittent connection with Gaming

Hi All,

 

Thank you all for posting your logs, I agree there's nothing in your firewall logs out of the ordinary but it was something we need to take into account. I've passed this on to our CPE team to add to the investigation and should have more information soon. In the meantime, if anyone reading this has not posted their logs yet could you please still do so? The more data we have the better.


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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remmelas
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Message 10 of 14
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Re: Intermittent connection with Gaming

This is mine, Sorry about the failed logins, Can't tell the difference between a 5 and an 8 apparently. Smiley Sad

 

 

17/08/201513:57:11 GMT66050310Auth Success - Web login successful.
17/08/201513:56:59 GMT66050300Auth Fail - Web login failed.
17/08/201513:56:37 GMT66050310Auth Success - Web login successful.
17/08/201512:12:01 GMT66050310Auth Success - Web login successful.
17/08/201512:11:47 GMT66050300Auth Fail - Web login failed.
17/08/201512:09:06 GMT68010302DHCP WAN IP - 86.19.157.175
17/08/201512:08:10 GMT68000407TOD established
Time Not EstablishedTime Not Established82000200No Ranging Response received - T3 time-out
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
17/08/201512:05:09 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
17/08/201511:57:02 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
17/08/201511:52:13 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
17/08/201511:48:31 GMT68000407TOD established
Time Not EstablishedTime Not Established84000510Downstream Locked Successfully
17/08/201511:47:04 GMT66050310Auth Success - Web login successful.
17/08/201511:41:37 GMT66050310Auth Success - Web login successful.
17/08/201511:31:55 GMT66050310Auth Success - Web login successful.

 

FW Log

 

Mon 17 Aug14:57 BST192.168.0.2803Auth Success - Web login successful
Mon 17 Aug14:56 BST192.168.0.2802Auth Fail - Web login failed
Mon 17 Aug13:09 BST62.253.131.31681DHCP WAN IP - 86.19.157.175
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