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Oliver26
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Incredibly High Ping When Playing Computer Games/Streaming Videos!!

Hello,

 

I have recently been with Virgin for 1 months and since I started the ping has gone crazy when another computer in my house turns online. It makes gaming not even possible as it is consistently around 400-500+ ping.

 

Here are the trace routes to the bbc.co.uk for example.

 

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Oliver>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

1 419 ms 486 ms 534 ms 10.51.36.1
2 859 ms 519 ms 325 ms pete-core-2b-xe-111-0.network.virginmedia.net [81.100.33.21]
3 736 ms 514 ms 465 ms pete-core-2a-ae1-0.network.virginmedia.net [81.100.32.105]
4 533 ms 462 ms 436 ms nrth-bb-1b-ae15-0.network.virginmedia.net [62.253.175.138]
5 696 ms 522 ms 440 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
6 573 ms 410 ms 124 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 * * * Request timed out.
8 * * * Request timed out.
9 454 ms 535 ms 525 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
10 583 ms 515 ms 451 ms 132.185.255.149
11 507 ms 443 ms 393 ms fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.

 

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Moderator
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Re: Incredibly High Ping When Playing Computer Games/Streaming Videos!!

Hi Oliver26,

 

Sorry to hear you're getting poor ping speeds. From the trace you've posted the problem begins at your property before even hitting the network. Does this only happen when the other PC turns on? I'd suggest trying both PCs in safe mode with networking to see if this makes a difference as it looks like that other PC is taking up an inordinate amount of bandwidth.

Let us know how you get on and we'll see where to go from there. 


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Oliver26
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Re: Incredibly High Ping When Playing Computer Games/Streaming Videos!!

We had an engineer out today and he couldn't find a problem. While he was here we changed the router and it was all fine till one PC turned on, we have looked at his PC and found that there is nothing out of the ordinary happening. I will post another trace route if you can analyse it for me since we have upgraded the line to our house and router. One of the computers in our house is a Mac Book if there is any common problems that occur with mac books on a virgin media line that you could tell me and try to fix. 

 

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

 

C:\Users\Oliver>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

1 3 ms 5 ms 3 ms routerlogin.net [192.168.0.1]
2 240 ms 270 ms 288 ms 10.51.36.1
3 254 ms 329 ms 345 ms pete-core-2a-xe-111-0.network.virginmedia.net [81.100.33.17]
4 427 ms 414 ms 171 ms nrth-bb-1b-ae15-0.network.virginmedia.net [62.253.175.138]
5 361 ms 388 ms 432 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
6 314 ms 249 ms 283 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 * * * Request timed out.
8 * * * Request timed out.
9 347 ms 369 ms 334 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
10 293 ms 299 ms 168 ms 132.185.255.149
11 421 ms 396 ms 115 ms fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.

 

 

 

 

 

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Oliver26
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Re: Incredibly High Ping When Playing Computer Games/Streaming Videos!!

We have just found that the main problem on our network is that one of us is using Onedrive to store files and it will not allow us to change the bandwidth allocation to it, so when he is uploading files to it, it is taking all of our bandwidth and increasing the ping to incredibly high numbers. Are you are to assist on this? Can we set some bandwidth allocation for this manually? This is very annoying as he uses One Drive very regularly as he stores a lot of his files on the cloud, any help on fixing this issue would be much appreciated!! Smiley Happy

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Superuser
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Re: Incredibly High Ping When Playing Computer Games/Streaming Videos!!

Unfortunately there is no QoS function on the hub, even though it has been often requested.

You will need to buy your own third party router and run the hub in modem mode to have this function.

 

What package are you on?, upgrading to a package with higher upload speeds (12Mbps) maybe an option, but may not completely resolve the problem as onedrive will probably eat into that as well.

 

There is a workaround to limit onedrive speeds in Windows HERE

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