Pinging google.co.uk [126.96.36.199] with 32 bytes of data: Reply from 188.8.131.52: bytes=32 time=378ms TTL=58 Reply from 184.108.40.206: bytes=32 time=225ms TTL=58 Reply from 220.127.116.11: bytes=32 time=325ms TTL=58 Reply from 18.104.22.168: bytes=32 time=185ms TTL=58
Ping statistics for 22.214.171.124: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 185ms, Maximum = 378ms, Average = 278ms
Tracing route to google.co.uk [126.96.36.199] over a maximum of 30 hops:
1 3 ms <1 ms <1 ms 192.168.0.1 2 31 ms 376 ms 9 ms cpc2-wake7-2-0-gw.barn.cable.virginm.net [77.97. 168.1] 3 131 ms 57 ms 12 ms brad-core-2b-ae10-706.network.virginmedia.net [8 188.8.131.52] 4 * * * Request timed out. 5 398 ms 25 ms 14 ms leed-bb-1b-ae1-0.network.virginmedia.net [62.254 .42.122] 6 107 ms 73 ms 68 ms leed-icdn-1-ae0-0.network.virginmedia.net [62.25 4.42.158] 7 78 ms 104 ms 303 ms 20.232-252-62.static.virginmediabusiness.co.uk [ 184.108.40.206]
We originally had the 50mb package but were offered to upgrade at a good price because of our ongoing issues. We took the package in the hope that our Internet would improve, if anything it's gotten worse
VM have explained that there is a "utilization" issue in our area and we have been given a date for this to be fixed by early October, my only issue is that i do not believe at all that my internet will be fixed.
I play CS:GO at a competitive level and this has caused myself and my team to take a heavy hit as we also occasionally make money playing the game this just has not been able to happen.
I'm literally at the end of my tether, has anyone had this issue before? Has your issue been fixed after a given date by Virgin Media? Virgin is the only ISP that offer fibre in my area at the moment, but if I still have these issues after my "fix date", I will most definitely be changing to an ADSL ISP
Welcome to the forum. I'm sorry to hear of the slow speeds that you are experiencing. That must be frustrating when trying to play online I'm unable to locate your details so I'll send you a private message (red envelope top left hand corner) for some additional information and get this looked into.
Thanks for replying to my PM. When checking your connection there is a ticket linked to you for peak time contention as you have mentioned. This is under reference F002657887 with an estimated review date coming up on 28/10/2015. Once work has been completed, any slow speeds you may be experiencing (particularly at peak times such as evenings and weekends) will be resolved.
Apologies for any inconvenience caused. I can imagine how frustrating this must be when playing online. If you are able to bump the thread nearer the review date we can check for more information.
Hi, thanks for the reply however the technician who came to my home mentioned that the resolve date was the 6th of October. Can you please confirm as I will not be able to wait until late October unfortunately
That's understandable. The estimated review date I can see when checking again is for 28th of October. There's no mention in the updates for anything scheduled on the 6th. We may have some further information available a little closer to the review date.