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lok1
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Message 1 of 13
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I keep getting disconnected while playing Final Fantasy XIV

I have tried forwarding the ports 443 and 54992-55551 to no avail as recommended for FFXIV.

 

I been being disconnected with the error 90002 while playing Final Fantasy XIV.

 

Is this a Square Enix problem or Virgin Media and what can be done?

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Funsponge
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Message 2 of 13
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Re: I keep getting disconnected while playing Final Fantasy XIV

Having similar problems, it varies a lot in frequency, but I'm getting them at least every few hours reliably.

 

Here's my trace to the server (Odin, EU)

 

Tracing route to 199.91.189.142 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  routerlogin.net [192.168.0.1]
  2    25 ms     9 ms     9 ms  10.153.156.1
  3    15 ms     9 ms     9 ms  winn-core-2a-ae7-1255.network.virginmedia.net [62.253.123.125]
  4    16 ms    26 ms    22 ms  brnt-bb-1c-ae2-0.network.virginmedia.net [62.253.96.169]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    16 ms    19 ms    19 ms  brhm-bb-1b-ae4-0.network.virginmedia.net [62.254.42.206]
  8    24 ms    19 ms    19 ms  teln-ic-1-ae0-0.network.virginmedia.net [212.43.163.250]
  9    19 ms    19 ms    19 ms  m282-mp2.cvx3-a.ltn.dial.ntli.net [213.104.85.26]
 10    21 ms    29 ms    19 ms  be2163.ccr41.lon13.atlas.cogentco.com [130.117.50.202]
 11    33 ms    29 ms    29 ms  be2391.ccr21.lpl01.atlas.cogentco.com [154.54.39.150]
 12   113 ms   109 ms   108 ms  be2384.ccr21.ymq02.atlas.cogentco.com [154.54.44.137]
 13   105 ms     *      105 ms  38.122.42.34
 14   103 ms    99 ms   107 ms  192.34.76.10
 15    96 ms    98 ms   100 ms  199.91.189.242
 16    96 ms    99 ms    99 ms  199.91.189.142

According to geolocation, that IP is apparently in Quebec, Canada. So much for EU servers. Anyway I'll keep an eye on it and run some more traces for comparison when I'm next disconnected.

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Message 3 of 13
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Re: I keep getting disconnected while playing Final Fantasy XIV

Hi Lok1,

 

Welcome to the forums and sorry to hear you're having trouble with FFXIV. I've just checked your connection and everything looks healthy from this end. Are you connecting via ethernet or wireless on the device playing FF? If wireless could you try wired and let us know if you're still getting these drop outs?


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Re: I keep getting disconnected while playing Final Fantasy XIV

Hi Funsponge,

 

Thanks for posting your traceroute, those servers indeed look Canadian so those ping times are totally normal. Are you using a separate router? If so could you try connecting directly to the hub and see if you're still getting drop outs?


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lok1
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Message 5 of 13
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Re: I keep getting disconnected while playing Final Fantasy XIV

Yes I always connect via Ethernet.

I will do a tracert the next time I timeout, my internet doesn't go down just a disconnect from the game and I can log right back in very strange it doesn't happen with anything else
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lok1
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Message 6 of 13
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Re: I keep getting disconnected while playing Final Fantasy XIV

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Leon>tracert 199.91.189.26

Tracing route to 199.91.189.26 over a maximum of 30 hops

1 <1 ms 1 ms <1 ms routerlogin.net [192.168.0.1]
2 13 ms 19 ms 19 ms cpc5-derb14-2-0-gw.8-3.cable.virginm.net [80.1.1
00.1]
3 21 ms 19 ms 29 ms leic-core-2b-xe-122-0.network.virginmedia.net [8
2.3.37.85]
4 * * * Request timed out.
5 18 ms 19 ms 19 ms nrth-bb-1b-ae0-0.network.virginmedia.net [62.254
.42.130]
6 21 ms 19 ms 19 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
7 23 ms 19 ms 19 ms be3000.ccr21.lon02.atlas.cogentco.com [130.117.1
4.141]
8 29 ms 19 ms 29 ms be2328.ccr21.lon01.atlas.cogentco.com [130.117.4
9.85]
9 20 ms 19 ms 19 ms be2350.ccr41.lon13.atlas.cogentco.com [154.54.39
.185]
10 28 ms 29 ms 28 ms be2391.ccr21.lpl01.atlas.cogentco.com [154.54.39
.150]
11 105 ms 109 ms 109 ms be2384.ccr21.ymq02.atlas.cogentco.com [154.54.44
.137]
12 99 ms 99 ms 109 ms 38.122.42.34
13 118 ms 99 ms 99 ms 192.34.76.10
14 99 ms 99 ms 99 ms 199.91.189.242
15 99 ms 99 ms 99 ms 199.91.189.26

Trace complete.

C:\Users\Leon>

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Chalor
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Message 7 of 13
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Re: I keep getting disconnected while playing Final Fantasy XIV

Just adding a note to say I'm experiencing exactly the same problem. I'm not sure if it's becoming steadily more regular, or if it's more likely to happen during peak hours. Either way, the game is basically unplayable this evening Smiley Sad

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Funsponge
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Message 8 of 13
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Re: I keep getting disconnected while playing Final Fantasy XIV

I'm connected directly via ethernet to the Superhub.

I've confirmed that the datacentre is indeed in Canada at Eidos' office, so the ping times are actually pretty good. I have seen one hop spike to over 400 before, but in general it's around 100.

Been googling around and there are a lot of threads that reference this error, even on PS4, so I'm not 100% sure it's even a routing issue. If you have any insight on your end it might help us diagnose it.
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Message 9 of 13
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Re: I keep getting disconnected while playing Final Fantasy XIV

Hi lok1

 

Thanks for getting back to us and posting the trace route results. Everything on the trace route looks fine. I've also run a few checks on your connection and can't see any problems.

 

We have seen an increase in traffic regarding this with ourselves and other ISP's. Have you spoken to Square Enix about the problem?

 

Thanks


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Allan25
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Message 10 of 13
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Re: I keep getting disconnected while playing Final Fantasy XIV

FYI Square Enix deny any issue.  I personally will be leaving Virgin Media for BT Infinity.  3 weeks ago this wasnt an issue for.

 

Sorry to hijack your thread.

Thank you
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