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Veela
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I am getting a lot of packet please help

9. leic-core-2a-ae4-0.network.virginmedia.net 80.0% 10 32.6 32.5 32.4 32.6 0.1

10. leic-core-2a-ae4-0.network.virginmedia.net 20.0% 10 35.8 34.3 32.4 41.2 3.0

I play a lot of online gaming on world of warcraft I thought this was a server issue but then I contacted there support line and sent a test they told me to contact you too see if this can be fixed

https://gyazo.com/0bff67ae04cda3f8604cbb042d044ab9

This is the link to the message that was sent please I need help with this I'm getting a lot of latency and lag spikes

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Re: I am getting a lot of packet please help

TRACEROUTE:
traceroute to 82.5.112.221 (82.5.112.221), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.740 ms 0.797 ms 0.886 ms
2 * * *
3 37.244.10.100 (37.244.10.100) 2.640 ms 2.944 ms 4.256 ms
4 37.244.10.32 (37.244.10.32) 1.018 ms 1.200 ms 1.603 ms
5 80.249.209.253 (80.249.209.253) 1.121 ms 1.138 ms 1.197 ms
6 * * *
7 * * *
8 leic-core-2a-ae4-0.network.virginmedia.net (62.254.84.54) 23.686 ms 23.734 ms 23.739 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


15/07/2016 15:48:48 UTC
--------------------

TRACEROUTE:
traceroute to 82.5.112.221 (82.5.112.221), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.464 ms 0.982 ms 1.149 ms
2 * * *
3 37.244.10.100 (37.244.10.100) 2.946 ms 2.962 ms 4.915 ms
4 37.244.10.32 (37.244.10.32) 0.897 ms 1.417 ms 1.864 ms
5 80.249.209.253 (80.249.209.253) 1.101 ms 1.129 ms 1.204 ms
6 * * *
7 * * *
8 leic-core-2a-ae4-0.network.virginmedia.net (62.254.84.54) 23.934 ms 23.974 ms 23.958 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


15/07/2016 15:48:48 UTC
--------------------

PING:
PING 82.5.112.221 (82.5.112.221) 56(84) bytes of data.

--- 82.5.112.221 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4998ms

 

15/07/2016 15:48:48 UTC
--------------------

PING:
PING 82.5.112.221 (82.5.112.221) 56(84) bytes of data.

--- 82.5.112.221 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms

 

15/07/2016 15:48:48 UTC
--------------------

TRACEROUTE:
traceroute to 82.5.112.221 (82.5.112.221), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.538 ms 0.647 ms 0.759 ms
2 * * *
3 37.244.9.100 (37.244.9.100) 0.760 ms 0.833 ms 0.864 ms
4 24.105.31.36 (24.105.31.36) 11.303 ms 11.351 ms 12.731 ms
5 37.244.10.32 (37.244.10.32) 12.077 ms 12.143 ms 12.217 ms
6 80.249.209.253 (80.249.209.253) 10.893 ms 10.964 ms 10.953 ms
7 * * *
8 * * *
9 leic-core-2a-ae4-0.network.virginmedia.net (62.254.84.54) 32.593 ms 32.717 ms 32.677 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


15/07/2016 15:48:53 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 1.0 1.3 0.3 8.4 2.5
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.100 0.0% 10 1.1 2.2 1.0 3.2 0.8
4. 37.244.10.32 0.0% 10 0.8 1.1 0.8 2.0 0.4
5. 80.249.209.253 0.0% 10 1.0 1.1 0.8 2.1 0.4
6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8. leic-core-2a-ae4-0.network.virginmedia.net 0.0% 10 23.6 23.6 23.4 23.8 0.1
9. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


15/07/2016 15:48:48 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.4 1.0 0.3 5.2 1.5
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.100 0.0% 10 2.6 1.9 0.9 3.5 0.9
4. 37.244.10.32 0.0% 10 1.0 1.2 0.8 2.0 0.4
5. 80.249.209.253 0.0% 10 1.0 0.9 0.8 1.0 0.1
6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8. leic-core-2a-ae4-0.network.virginmedia.net 0.0% 10 23.7 23.8 23.6 24.6 0.3
9. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


15/07/2016 15:48:48 UTC
--------------------

PING:
PING 82.5.112.221 (82.5.112.221) 56(84) bytes of data.

--- 82.5.112.221 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms

 

15/07/2016 15:48:54 UTC
--------------------

TRACEROUTE:
traceroute to 82.5.112.221 (82.5.112.221), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.487 ms 0.598 ms 0.716 ms
2 * * *
3 37.244.9.102 (37.244.9.102) 0.739 ms 0.797 ms 0.840 ms
4 24.105.31.34 (24.105.31.34) 10.940 ms 11.055 ms 11.111 ms
5 24.105.31.36 (24.105.31.36) 12.251 ms 12.260 ms 12.263 ms
6 37.244.10.32 (37.244.10.32) 10.808 ms 10.816 ms 10.899 ms
7 80.249.209.253 (80.249.209.253) 10.871 ms 10.871 ms 10.905 ms
8 * * *
9 * * *
10 leic-core-2a-ae4-0.network.virginmedia.net (62.254.84.54) 32.597 ms 32.731 ms 32.756 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *


15/07/2016 15:48:57 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.4 0.5 0.4 1.0 0.2
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.102 0.0% 10 0.6 0.7 0.6 0.8 0.0
4. 24.105.31.34 0.0% 10 10.9 11.2 10.7 12.4 0.5
5. 24.105.31.36 0.0% 10 12.6 11.8 10.9 13.5 0.9
6. 37.244.10.32 0.0% 10 10.9 11.5 10.9 12.4 0.7
7. 80.249.209.253 10.0% 10 10.9 10.9 10.8 11.1 0.1
8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10. leic-core-2a-ae4-0.network.virginmedia.net 0.0% 10 32.4 32.6 32.4 32.8 0.1
11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


15/07/2016 15:48:53 UTC
--------------------

PING:
PING 82.5.112.221 (82.5.112.221) 56(84) bytes of data.

--- 82.5.112.221 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms

 

15/07/2016 15:48:59 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.6 0.6 0.4 0.8 0.1
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.102 0.0% 10 0.8 0.7 0.6 0.9 0.1
4. 24.105.31.34 0.0% 10 10.9 11.1 10.8 12.0 0.4
5. 37.244.10.32 0.0% 10 11.2 12.4 10.9 13.8 1.2
6. 80.249.209.253 0.0% 10 12.3 11.6 10.9 12.4 0.7
7. 80.249.209.253 20.0% 10 10.8 14.7 10.8 41.3 10.7
8. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9. leic-core-2a-ae4-0.network.virginmedia.net 90.0% 10 32.8 32.8 32.8 32.8 0.0
10. leic-core-2a-ae4-0.network.virginmedia.net 10.0% 10 32.6 32.6 32.5 32.8 0.1
11. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


15/07/2016 15:48:54 UTC
--------------------

 

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Re: I am getting a lot of packet please help

Set up a BQM

 

HERE

 

Run it for say 24 hrs, and post the result.

 

Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...

 

 

 


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Re: I am getting a lot of packet please help

Thanks for you help Kippies, as you say it would be nice to set up a BQM.

 

Hello Veela

 

Welcome to our forum, I am sorry you are having problems with your connection. We will take a look.

 

The hub upstream power levels are a bit too high so best we let an engineer take a look please, I will send you a forum private message (Top right)  to arrange an appointment. 

Also it looks like the area peak time traffic has increased recently and exceeded our thresholds. Apologies as this may impact your gaming at peak times.  Our planning team are aware and we would like to carry out some upgrade work reference F004649457 with an estimated review date of 14 SEP 2016. I have updated your account so if we have your correct mobile number you should hopefully now get SMS updates about it. One of the forum team will be in contact in the next few days to discuss further.

 

The traceroutes you supplied by the way do not prove a problem I am afraid as frequently routers will not respond to pings while handling live traffic well. It is quite difficult to traceroute to Blizzard as they like to safeguard their IP range from attack however they do provide a toolbox that lets you traceroute from them back to you, I have found this to be quite useful in the past if you fancy a play Blizzard Network Diagnostic Tool 

 

Many thanks

 

Speak soon

 

 

Nicola

Virgin Media Forum Team
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