Menu
Reply
  • 1
  • 0
  • 0
RattyMcRat
Joining in
72 Views
Message 1 of 2
Flag for a moderator

Huge ping to my local exchange

Hi there!

For last 2 or 3 weeks I started to have a very high ping to all online games I'm playing. The issue isn't constant, there are moments where the ping is at acceptable 50ms, but most of the time it's between 250-500ms which is really poor. After investigating it looks like the issue is at my local exchage (see graph below). Could you please advise how I should proceed to get this issue sorted?

Thanks

ping_issues.JPG

 

 

 

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
52 Views
Message 2 of 2
Flag for a moderator

Re: Huge ping to my local exchange

Afternoon RattyMcRat,

 

Welcome to the community and thanks for posting.

 

Sorry to see that you are having issues with your broadband connection.

 

Looking at your connection, there is a high peak time traffic fault in your area which can cause high pings/slow speeds. The reference number is F004081115 and has a review date of 29th March.

 

To discuss this further I have sent you a PM, which you will find by clicking on the purple envelope in the right corner.

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply