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TwiiZTeD101
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Message 1 of 25
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Huge Ping Spikes in any Game I play!

Hello I've been getting Huge Ping Spikes in games now for over One Month, To the point that I can't play any Game for long.

I'm running Wired Internet as I don't use Wireless unless it's on my Phone.

 

My Ping can go from 20ms then jump right too 500ms out of nowhere. 

 

I don't know what to do now really?

 

 

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TwiiZTeD101
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Message 2 of 25
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Re: Huge Ping Spikes in any Game I play!

I do play a lot of Battle.net games so I've ran some tests, But Like I said I get the Ping spikes in every other game I play too. 

 

 

 

pathping:

 

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:
  0  TwiiZTeD-PC [192.168.0.4] 
  1     *        *        *     
Computing statistics for 0 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           TwiiZTeD-PC [192.168.0.4] 

Trace complete.

tracert:

 

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2     8 ms     7 ms     7 ms  leic-core-2a-xe-200-0.network.virginmedia.net [86.8.139.77] 
  3     *        *        *     Request timed out.
  4    10 ms    10 ms    10 ms  leed-bb-1c-ae0-0.network.virginmedia.net [62.254.42.126] 
  5    15 ms    16 ms    15 ms  213.152.245.53 
  6    15 ms    15 ms    15 ms  ae11.mpr1.lhr1.uk.zip.zayo.com [64.125.27.49] 
  7    14 ms    15 ms    13 ms  ldn-b5-link.telia.net [213.248.76.85] 
  8    15 ms    13 ms    14 ms  ldn-bb2-link.telia.net [80.91.249.181] 
  9    22 ms    21 ms    22 ms  adm-bb4-link.telia.net [213.155.136.91] 
 10    22 ms    21 ms    22 ms  adm-b2-link.telia.net [62.115.141.37] 
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.  

 Edit: here is the Log:

 

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TwiiZTeD101
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Message 3 of 25
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Re: Huge Ping Spikes in any Game I play!

Bump, Still having these's Issues and it still keeps Disconnecting me for a few seconds then reconnects sometimes while in mid game. :/

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TwiiZTeD101
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Message 4 of 25
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Re: Huge Ping Spikes in any Game I play!

Update 2: I did another Pathping test for a Game I also play Called Heroes of the Storm. The Ping/Lag Issue is getting worse by the Day.

 

 

Pathping:

 

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                   No response from host -  100 | 1147 |    0 |    0 |    0 |    0 |    0 |

|leic-core-2a-xe-200-0.network.virginmedia.net -    1 | 1146 | 1145 |    6 |   10 |  452 |    8 |

|                   No response from host -  100 | 1146 |    0 |    0 |    0 |    0 |    0 |

|leed-bb-1c-ae0-0.network.virginmedia.net -    5 | 1146 | 1097 |    9 |   14 |  230 |   11 |

|                          213.152.245.53 -    1 | 1146 | 1137 |   13 |   17 |   78 |   16 |

|          ae11.mpr1.lhr1.uk.zip.zayo.com -    1 | 1146 | 1138 |   14 |   17 |  242 |   28 |

|                        Host Unreachable -    2 | 1146 | 1131 |   12 |   14 |  120 |   15 |

|                  ldn-bb2-link.telia.net -    2 | 1146 | 1125 |   12 |   18 |  246 |   15 |

|                  adm-bb4-link.telia.net -    5 | 1146 | 1092 |   20 |   23 |   99 |   23 |

|                   adm-b2-link.telia.net -    1 | 1146 | 1137 |   21 |   24 |  188 |   23 |

|                   No response from host -  100 | 1146 |    0 |    0 |    0 |    0 |    0 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( stanimir@cr.nivis.com )
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Message 5 of 25
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Re: Huge Ping Spikes in any Game I play!

Hi TwiiZTeD101,

 

Sorry to hear you're getting ping spikes. The traces you've posted look fine, with the ping remaining low throughout. It would be worth running a BQM graph if you're getting spikes in several games. This will track your ping and will allow us to check against our own stats to see what is causing this.

You can set this up by heading to thinkbroadband.com, look for Tools and set up the Broadband Quality graph.

Everything on your connection looks healthy from here, the power levels, SNR and contention are all fine.


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Message 6 of 25
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Re: Huge Ping Spikes in any Game I play!

Well I did it but the Whole Bar was Red and that was it, My internet is getting Worse also. I can't do anything now without my Ping jumping to over 1000 ms and more.

 

I Gave the Center a Call and they said it was my PC, But I'm getting this Issue with every Device. I've even gone out and Got a New PC just to Test it and Yet still my Ping goes up and Down all the time. But still they said nothing there end was bad, So the Guy carried on just saying it was my PC even though I told him it's happening with everything while still using Wired Connection.

 

One moment it will be 20 ms and that's good but then it will Skyrocket without warning.

 

I have done some more tests and this is my Current Ping before the Spikes!

 

I'm getting to the Point now where I'm thinking about Leaving Virgin all together.

 

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Message 7 of 25
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Re: Huge Ping Spikes in any Game I play!

Hi TwiiZTeD101,

 

Sorry I should have mentioned in my last post, when you set up a BQM graph you'll have to sign into the hubs config pages, head to Advanced Settings and Ping and enable ICMP echo requests. Without that on the hub will ignore requests and the graph will just populate all red. 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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TwiiZTeD101
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Message 8 of 25
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Re: Huge Ping Spikes in any Game I play!

Thank you for telling me that, Anyway I've got it working and here are the Results. My internet is still getting worse by the day, The ping is always going over 500 ms now. Playing games or doing anything is unbearable now. 

 

 

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Message 9 of 25
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Re: Huge Ping Spikes in any Game I play!

Hi TwiiZTeD101,

 

Thanks for posting the graph. I can see the ping spiking occasionally but this doesn't match up to any of our data to cause it. 

Could you try the hub in modem mode? This will eliminate the hubs router functions as well as any other devices on the network that may be taking up bandwidth. It would also be useful to try your PC in safe mode with networking which will eliminate any background software/processes on the PC.


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Message 10 of 25
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Re: Huge Ping Spikes in any Game I play!

I will give it a Try but it's not just my PC, I'm getting this Lag on my Xbox 360/One and Mobile Devices as-well. 

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