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Registered: ‎22-03-2016
Message 701 of 750 (994 Views)

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Thanks for chipping in Mud_Wizard.

I had an engineer over on Monday due to the same fault last week. Their remote tests found no fault, and neither did the engineer when he came.

No idea how the single/multiple IP thing works, but the agent said specifically that "static with a single IP doesn't work, but the block of 5 is fine". We'll see when it gets installed. It's not too important, so don't mind dropping down to a dynamic if needs be.

I figured at the end of the day, the Hitron isn't going to get rid of the Puma 6 issues, but I'm more likely to be able to apply pressure from a business perspective when a replacement without the Puma chipset starts rolling out. Also I save twenty quid a month.
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Registered: ‎30-01-2013
Message 702 of 750 (991 Views)

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

[ Edited ]

BlackDwarf wrote:
Thanks for chipping in Mud_Wizard.

I had an engineer over on Monday due to the same fault last week. Their remote tests found no fault, and neither did the engineer when he came.
Yeah but the remote end is only going to show your upstream. The downstream is coming your way and VM have no sensors in the field so rely on what the hub sends back. The regular tech's don't have equipment for finding SNR faults, only the network tech's do that. So depends which you had. Essentially VM are blind on downstream without a network tech in the field and/or accurate updates from the hubs.

No idea how the single/multiple IP thing works, but the agent said specifically that "static with a single IP doesn't work, but the block of 5 is fine". We'll see when it gets installed. It's not too important, so don't mind dropping down to a dynamic if needs be.
I edited my post above to explain how it works.

I figured at the end of the day, the Hitron isn't going to get rid of the Puma 6 issues, but I'm more likely to be able to apply pressure from a business perspective when a replacement without the Puma chipset starts rolling out. Also I save twenty quid a month.

Yeah that's fair enough and you have the SLA and tech support which are easy to talk to about tech matters, unlike residential.

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Registered: ‎16-03-2014
Message 703 of 750 (669 Views)

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

On the DSLreports.com forum, a member of Intel staff has posted a few messages (I believe he's been verified as genuine). Apparently they are working on firmware which further improves the latency, along with trying to resolve the DOS attack issue.

VM users haven't even got the first latency firmware update yet so it could be a long time before we see the second one.

https://www.dslreports.com/forum/r31415995-SB6190-Puma6-TCP-UDP-Network-Latency-Issue-Discussion
https://www.dslreports.com/forum/r31413390-SB6190-Puma6-TCP-UDP-Network-Latency-Issue-Discussion
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Registered: ‎08-03-2017
Message 704 of 750 (645 Views)

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

[ Edited ]

Thankyou so much 'cje85' for that info.

Been looking for anything positive on this problem.

I hope the **** Virgin send down an update quickly.

I've had no end of adverts through the post etc for BT Infinity.

I don't intend to change so this is'nt a sulky threat, but think BT may have sussed out the anger of Virgin HUB 3 users and are going for a 'grab customers while they can' campaign drive. Robot LOL

Had a real rage quit moment last night playing Titanfall 2 using the HUB 3 with it's shocking latency...so bad I frightened my son playing Minecraft on the other gaming pc.Smiley Mad

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Registered: ‎09-07-2010
Message 705 of 750 (638 Views)

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


wotusaw wrote:

Thankyou so much 'cje85' for that info.

Been looking for anything positive on this problem.

I hope the **** Virgin send down an update quickly.

I've had no end of adverts through the post etc for BT Infinity.

I don't intend to change so this is'nt a sulky threat, but think BT may have sussed out the anger of Virgin HUB 3 users and are going for a 'grab customers while they can' campaign drive. Robot LOL

Had a real rage quit moment last night playing Titanfall 2 using the HUB 3 with it's shocking latency...so bad I frightened my son playing Minecraft on the other gaming pc.Smiley Mad


We haven't had the first fix yet, expect several months for this second fix to arrive and thats if it even does completely fix the issue

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Registered: ‎07-08-2013
Message 706 of 750 (436 Views)

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

You'd think Virgin would have some level of damage control out for this.

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Message 707 of 750 (429 Views)

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


Tengenstein wrote:

You'd think Virgin would have some level of damage control out for this.


Virgin media representative: "Volcano? What Volcano? I see no lava flow.." as he gets swept away..

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On our wavelength
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Registered: ‎01-12-2014
Message 708 of 750 (382 Views)

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

I fixed mine. Hooked up the old sh2ac 😂

Ping is now better but speed is the same as it's been for years i.e absolute shat.
7Mb of pure hyper download speed 😂 Virgin are brilliant - that new advert makes me laugh so much with all that content running down their cable and the reality is I can't stream a single YouTube video at decent quality without buffering.
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Registered: ‎24-05-2016
Message 709 of 750 (180 Views)

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

The final post in this thread, seems to suggest that a firmware update for the SH3 could be out this month to fix the Puma6 chipset issue that causes latency issues:

http://www.ispreview.co.uk/index.ph...e-fix-superhub-3-latency-packet-loss-bug.html

Apparently Intel have been trialling a fix for a while and have rolled it out to manufacturers a few months ago for deployment testing. There has been no news on whether the patch is successful though.

 

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Registered: ‎08-03-2017
Message 710 of 750 (146 Views)

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Theyv'e had the Virgin truck thing in my local town shopping centre on Saturdays for about a month now.

None of their reps have a clue about the Superhub 3 problems. I enlightened them alot.

Think they thought I was a crazy person........intolerable!

Seriously, I was amazed how uninformed they were.

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