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mike_
Fibre optic
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Message 31 of 2,369
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

Signed up to 200Mb Gamer for the extra upload and was forced to get a SH3, I now have a connection that's actually worse for gaming.

My switch from SH2 to SH3:

 

rj9X97N

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Datalink
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Message 32 of 2,369
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

Yes, unfortunately.  Have a look at the last post on the previous page.

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Datalink
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Message 33 of 2,369
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

Here are additional pingplots from the SB6190 experimental firmware version testing.  In this particular instance UDP pings to www.pingplotter.com are shown, first with a Broadcom based SB6183 and then from the Puma 6 SB6190 (read Hub 3).  The UDP ping spikes in the second plot, with packet loss, are a very good illustration of what happens to your DNS lookup which uses UDP, causing web pages or any application which is loading site date to load slowly or fail and retry.  This also illustrates what happens to online games which use UDP.  The UDP data arrives late, or is transmitted late, or fails altogether due to the packet loss.  You could be knocked out of a game and not even know it.  Gamers please chime in here if you know what online games happen to use UDP.  

For the UDP protocol, the presence of the latency spikes and packet loss will be a failure point in the test phase:

https://www.dslreports.com/forum/r31122039-

 

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Fishpan
On our wavelength
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Message 34 of 2,369
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

I have been playing Battlefield 1 multiplayer on PC since its release. I have noticed huge lag spikes ingame that take the ping from 17-20ms all the way up to 400-800ms ping at times causing me to either miss 5 seconds of action or be disconnected from the game entirely. I am on Vivid Gamer 200/20 using a wired ethernet connection from my PC to the HUB 3 and with the latest drivers for everything including the Intel I219-V ethernet driver in my PC.

Talking to Virgin about this issue I have always been dismissed, with them stating that everyone in my area suffers with higher latency/ping spikes - a fact I know is simply NOT true. My friend is on the Vivid 200/12 package with a SuperHub 2ac and his ping is consistently low from 15-20ms whilst living very close to me. 

Running a traceroute to multiple BF1 servers and other servers such as EA, Google, Microsoft, BBC etc showed that most of the latency accrued before packets even reached the VM network! I tried to explain this to technical support but appeared like a fool when I could not definitively say what the issue was with the modem. Seeing this thread has been emotional and vindictive for me as well as others who have been suffering for a long time, being treated like 'tinfoil hat people.' I look forward to the day where we gamers are getting the premium service that we are paying a premium for. 

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jhuk
Knows their stuff
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Message 35 of 2,369
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

My Broadband Ping - SH3-300Mb/s
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Datalink
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Message 36 of 2,369
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

This is going to take several weeks to correct.  If anyone is interested to keeping an eye on the progress of this, or lack thereof, watch the following thread, which was started today.  The conversation regarding this issue on the DSLReports forum has been shifted to this thread:

https://www.dslreports.com/forum/r31122204-SB6190-TCP-UDP-Network-Latency-Issue-Discussion#31122759

 

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bambamboyo
Up to speed
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Message 37 of 2,369
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

Have virgin actually acknowledged the problem yet?

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PhillipM
On our wavelength
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Message 38 of 2,369
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

Easy solution if they just keep ignoring it - phone for an engineer every week about it.
Hit them the only place they notice, their wallets.
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dcookster
Superfast
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Message 39 of 2,369
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

I'm thinking of ringing them and asking for compensation.  Firstly for my wasted time trying troubleshoot the problem and Secondly the extra charge I pay each month for Vivid Gamer.

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Sky_Lord
Up to speed
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Message 40 of 2,369
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Re: Hub 3 / Compal CH7465-LG (TG2492LG) & CGNV4 Latency Cause

I've recently changed from the hub 2 to the hub 3 as every 4-6 weeks I was losing internet connection. I have noticed on the graphs that latency spikes are more frequent on the hub 3 compared to the SH2 I had but not much different, when the SH2 was used in modem mode with my Asus connected it was flat with literally just the odd slight spike over the course of a few days.

However when I put the Hub 3 into modem mode to try my Asus RT-AC68U the latency was much worse which I found odd, not as severe as what you guys have mind. I can't say I've noticed any problems in gaming if in modem mode or router mode, I've left the hub 3 in router mode as the latency is far better.

I'll try and put a picture if my graph for comparison.

<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/25e3cc6cfa18d883f66a4e79000c4781-10-12-2016.html"><img alt="My Broadband Ping - Hub 3.0" src="http://www.thinkbroadband.com/ping/share-thumb/25e3cc6cfa18d883f66a4e79000c4781-10-12-2016.png" /></a>
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