Menu
Reply
  • 152
  • 6
  • 37
Luke_113
Superfast
874 Views
Message 2981 of 3,182
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Is the answer we have all be looking for!
0 Kudos
Reply
  • 152
  • 6
  • 37
Luke_113
Superfast
865 Views
Message 2982 of 3,182
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

As a business user I get advanced notification of downtime, and I got an email on friday last week to say that there is downtime planned at the end of the month (lasting about 15mins) by between midnight and 6am, they described in the downtime notes about fixing speed issues in the area affecting several customers, so whether thats this patch for the Hitrons or whether they're increasing capacity in the area wasn't clear.

My main concern is the gaming performance being fixed.....which from all accounts it doesn't appear to be.

0 Kudos
Reply
  • 351
  • 43
  • 156
Andruser
Fibre optic
839 Views
Message 2983 of 3,182
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

StopItRawr: If repeated, would mean that your area probably has low level utilisation issues. Nothing enough to make VM do much about it, but enough to make gaming and other latency sensitive applications a borderline experience.

DasBot:  thx, any suggestion how to force VM to actually fix it?

Your only options are the usual complaints routes, and if those don't work escalating to the arbitration service CISAS.  Realistically, there's people with far worse connections and much longer standing problems, even if VM want to do something in your area (for this reason) there's other areas demanding more urgent attention.  You might get lucky with a CMTS upgrade or some other network enhancement that is already in the pipeline for other reasons, but as StopItRawr says, they probably wouldn't act on the peak time latency issue alone, looking at your BQM post firmware update.

Even if you take it to CISAS, they might decide there's no valid complaint, or that a VM defence that the problem isn't severe and doesn't merit investment is a valid one.  Or they might look at your before and after BQM and say "they've made it sooo much better, stop complainigng, You might get a few quid knocked off your bill if you complain to the retentions team, but I think that the two options you've really got are unfortunately:

(1) Tolerate it, 

(2) Find another ISP.

  • 203
  • 2
  • 41
wotusaw
Superfast
814 Views
Message 2984 of 3,182
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

This is just shocking. The results for some reason have deteriorated since the engineer came Saturday?

I've rung Virgin and the chap said it would be fixed in 2 hours. That was at 12 midday and it's now 4.20pm and still not fixed.

Do you think he was just trying to get rid of me?Smiley Mad

Anyway, I'm posting my results to warn others of the glorious HUB3. I used to have 1ms on the CMD test and the occasional 100/150/200 every minute or so, but nothing like the pic below.

Personally think mines dying and I'm after getting a replacement.

Think number 2. Been looking at BT and SKY. Don't want to change but what with the engineer lecturing me on Saturday and this guy today just stringing me along I'm starting to get really p***** off. I actually spoke to 4 people before I got to him, btw. Repeating my name and address etc 5 times including him.

 

cable multitest 140218 410pm.jpg

 

0 Kudos
Reply
  • 788
  • 14
  • 125
tommey
Well-informed
555 Views
Message 2985 of 3,182
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@cje85wrote:

@tommeywrote:

Well I am still stuck on 9.1.116V tried a reboot earlier to force it to update but nothing Smiley Mad always seem to be the last to get anything from Virgin Media including waiting over 3yrs for a Utilisation issue that's STILL NOT FIXED....

The graph in your signature (if it's your connection) doesn't appear to show any significant utilisation now. The blue average latency level is constantly stable with no signs of any increase at peak times.

utilisation should show like this:

peak.png



I can assure you my connection slows down to a crawl between 4pm - Midnight daily and even earlier on weekends, if that's not utilisation then what is it?

 


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

- First reported 09/2014 - Fault ticket raised 01/01/15 -    - Review 01/05/15 - Review 12/08/15 - Review 14/10/15 - Review 04/11/15 - Review 15/04/16 - Review 06/07/16 - Review 31/09/16 - Review 30/11/16 - Review 15/02/17 - Review 12/07/17 - Review 20/09/17 - Review 14/06/17 - Review 10/01/18 - Review 25/04/18 - Review 08/08/18 - F004670584 << 3 YEARS+ 

But with BT Fibre I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

0 Kudos
Reply
  • 207
  • 6
  • 15
StormW4tch3r
Up to speed
536 Views
Message 2986 of 3,182
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

I think my Hub 3 is trying to download new firmware, last 2 days its restarted at exactly 1:17am when i'm playing a bloody game too!

0 Kudos
Reply
  • 130
  • 2
  • 22
WildWayz
Up to speed
472 Views
Message 2987 of 3,182
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

Mine has been at around 2am... can see a red line on my BQM. Even factory reset the router to see if a config i had was stopping it... nope
0 Kudos
Reply
  • 66
  • 0
  • 9
ShadowOfDeth69
On our wavelength
461 Views
Message 2988 of 3,182
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6a115fd02598180be0435242919679cc7a...

What's up with all that noise in my BQM? Couldn't use my connection at all yesterday when I got home at 18:00. Checked the router settings webpage but was greeted with "access denied".

I'm the only one using my connection and there's nothing at home using it when I'm not there. I did find out a few weeks ago that I'm connected to VM via a splitter shared with a neighbour. Could their internet use be messing with mine?https://imgur.com/2DsVkyC
0 Kudos
Reply
  • 457
  • 22
  • 170
RidingTheFlow
Fibre optic
367 Views
Message 2989 of 3,182
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause


@Badvokwrote:

@RidingTheFlowwrote:

So in a nutshell:

- does problem exist? yes

- does it affect games & applications? yes, because lag spikes are here

- does it affect them do detrimental extent? this entirely up to specific user expectation and needs

 


You forgot to include a: "My BQM graph looks bad, I really need it fixed. What are VM playing at?" category.


Well, BQM graph is not just some random picture but a well-known diagnostic tool. And when it show(ed) high ping ceiling all the time (high for what you'd expect from modern internet), I don't think there is anything wrong with not wanting to have it. Even if it does not affect anything for them at the moment, it still could in the future. Also, not everyone have alternate connection/alternate hub model to obtain 100% proof that game of their choice actually could work better with less ping spikes so they have to trust just the diagnostic they have.

  


@boltedenergywrote:

One thing I would like raise from your points is that the firmware released now to general VM users is not the same version as the beta release so there may have been further improvements since you last ran all your checks?


 

That is true. I don't claim I have 100% up-to-date information, especially since there are appear to be several new betas with confusion to what they are, who has them and what they actually do. It would be nice for people having them doing proper TCP/UDP pingplotter graphs at the very least.

Though I have some (maybe wrong) assumptions that:

- these modems/Puma 6 chipset are not exclusive to UK/VM, they are actually much widespread in US, which have much bigger cable internet community, scrutiny and deregulation

- US crowd keeps close eye on Puma 6 lag spike issues. Especially because there is class action lawsuit over whole debacle going on right now.

- They appear not to have any firmware yet which actually fixed the lag spikes on traffic that matters (TCP/UDP). There were couple of promises from big names, but they were missed all the time. Intel (who actually makes chip and firmware) stayed completely silent I think over almost at least half a year (since lawsuit happened)

- Up to this point VM always got firmware with features that US modems had for several months. They never had something faster.

That's why I assume that proper fix still does not exist and VM firmwares are just variation of same firmwares that US MSOs already rolled out. Best with ICMP lag fixes and UDP packet drop fixes, but not UDP/TCP lag spikes. I may be wrong.

 

0 Kudos
Reply
  • 1
  • 0
  • 0
xanthic
Joining in
340 Views
Message 2990 of 3,182
Flag for a moderator

Re: Hub 3 / Compal CH7465-LG (TG2492LG) and CGNV4 Latency Cause

This firmware seems to fix the BQM graphs and Puma6 checker, making it appear as though the issue is resolved when it is not. It smacks of deliberate deceit, much like the Volkswagen diesel defeat device.
0 Kudos
Reply