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Xandi
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High ping

This started happening like two weeks ago in which I get high ping in a game called CSGO which is over 100 sometimes and then it goes back to around 40 but normally I would have stable 30. I am connected with an ethernet cable and I already checked all the cables and even restarted the router but nothing happened. I also tried different games like league of legends and in there I get normal ping.

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Zteve
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Re: High ping

I am having the same issues as you. It appears to be a problem with the backbone of the virgin network.

 

I am area 28 and I used a tool on thinkbroadband to run a Broadband Quality Monitor on the line:

 

My Broadband Ping - cable connectionI am pretty sure you will be same. If you phone them up you can get an eta on a fix and some compensation due to the unplayable line. The line being upgraded due to "high use areas" does not show on the faults page when you click on it.

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Zteve
On our wavelength
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Helpful Answer

Re: High ping

I am having the same issues as you. It appears to be a problem with the backbone of the virgin network.

 

I am area 28 and I used a tool on thinkbroadband to run a Broadband Quality Monitor on the line:

 

My Broadband Ping - cable connectionI am pretty sure you will be same. If you phone them up you can get an eta on a fix and some compensation due to the unplayable line. The line being upgraded due to "high use areas" does not show on the faults page when you click on it.