I've recently (2 weeks or so) switch from Sky to Virgin fiber (Vivid 100 optical fiber to be exact). Now I never experience lag or high ping with Sky but I wanted more download speed. So I switch to Virgin.
However, I've noticed high latency/ping when gaming online with my mates. Considering I'm under a pretty expensive package the service is rather poor, comparing to Sky, BT, and even Talk-talk - I've tried them all.
Tried running speed-test, and and calling, but like always; all test are good, fine, and nearly perfect. But when playing online it's terrible, I can even feel when opening new sites to browse.
Not entirely sure if anyone can help here or suggest anything, but any help is appreciated
P.S. - tried resetting router, checked my firewalls etc.