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Archanphel
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High ping spikes whilst playing games online! (overwatch, WoT, WoW, you name it)

For the past few months we have been having really bad issues with high pings whilst playing online games, this problem seems to come and go but has been particularly bad for the past two weeks to the point where it makes using the computer for gaming almost impossible, even simple webgames!! 

Ping will sit at around 40-50 and then spike to 150-200 and at times 400-990 or disconnect entirely. 

Traceroute and ping test to Overwatch servers. 

TRACEROUTE:
traceroute to 86.0.154.58 (86.0.154.58), 15 hops max, 60 byte packets
1 5.42.172.6 (5.42.172.6) 7.576 ms 7.569 ms 7.588 ms
2 Blizzard (Blizzard) 7.571 ms 8.153 ms 8.183 ms
3 37.244.10.100 (37.244.10.100) 7.590 ms 7.592 ms 7.593 ms
4 37.244.10.32 (37.244.10.32) 9.633 ms 9.654 ms 9.660 ms
5 adm-b5-link.telia.net (62.115.46.185) 7.539 ms 7.543 ms 7.544 ms
6 upc-ic-309996-adm-b5.c.telia.net (62.115.57.142) 7.525 ms 1.201 ms 1.199 ms
7 manc-ic-1-ae9-0.network.virginmedia.net (62.254.85.85) 15.884 ms 15.898 ms 15.899 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 nrth-bb-1c-ae0-0.network.virginmedia.net (62.254.42.134) 19.550 ms 20.044 ms 20.040 ms
13 pete-core-2a-ae0-0.network.virginmedia.net (62.253.175.137) 20.109 ms 20.094 ms 20.050 ms
14 pete-cmts-11-tenge000.network.virginmedia.net (80.3.130.94) 22.508 ms 22.468 ms 22.385 ms
15 * * *


05/06/2016 20:12:19 UTC
--------------------

TRACEROUTE:
traceroute to 86.0.154.58 (86.0.154.58), 15 hops max, 60 byte packets
1 5.42.184.5 (5.42.184.5) 4.074 ms 5.127 ms 5.129 ms
2 Blizzard (Blizzard) 5.131 ms 5.134 ms 5.134 ms
3 37.244.9.100 (37.244.9.100) 5.080 ms 5.090 ms 5.095 ms
4 37.244.9.32 (37.244.9.32) 5.088 ms 5.096 ms 5.096 ms
5 212.73.205.157 (212.73.205.157) 5.099 ms 5.103 ms 5.109 ms
6 * * *
7 213.46.174.169 (213.46.174.169) 8.268 ms 8.280 ms 8.280 ms
8 * * *
9 uk-lon01b-ri1-ae23-0.aorta.net (84.116.135.30) 12.693 ms 12.708 ms 11.900 ms
10 nrth-bb-1b-ae18-0.network.virginmedia.net (62.254.42.161) 21.114 ms 21.303 ms 21.072 ms
11 * * *
12 nrth-bb-1c-ae0-0.network.virginmedia.net (62.254.42.134) 21.400 ms 21.290 ms 22.383 ms
13 pete-core-2a-ae0-0.network.virginmedia.net (62.253.175.137) 22.915 ms 22.811 ms 22.812 ms
14 pete-cmts-11-tenge000.network.virginmedia.net (80.3.130.94) 22.594 ms 22.655 ms 22.510 ms
15 * * *


05/06/2016 20:12:19 UTC
--------------------

PING:
PING 86.0.154.58 (86.0.154.58) 56(84) bytes of data.

--- 86.0.154.58 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

 

05/06/2016 20:12:19 UTC
--------------------

PING:
PING 86.0.154.58 (86.0.154.58) 56(84) bytes of data.

--- 86.0.154.58 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

 

05/06/2016 20:12:19 UTC
--------------------

MTR:
Start: Sun Jun 5 20:12:19 2016
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 5.42.172.6 0.0% 10 0.6 0.6 0.5 1.0 0.0
2.|-- Blizzard 0.0% 10 0.9 2.2 0.8 11.6 3.3
3.|-- 37.244.10.100 0.0% 10 2.7 2.6 1.1 3.4 0.3
4.|-- 37.244.10.32 0.0% 10 1.1 1.8 0.8 3.1 0.5
5.|-- adm-b5-link.telia.net 0.0% 10 0.8 2.2 0.7 11.2 3.2
6.|-- upc-ic-309996-adm-b5.c.telia.net 0.0% 10 0.9 1.5 0.7 5.1 1.1
7.|-- manc-ic-1-ae9-0.network.virginmedia.net 0.0% 10 31.6 25.2 15.7 50.7 13.7
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- nrth-bb-1c-ae0-0.network.virginmedia.net 0.0% 10 19.6 24.5 19.5 51.9 10.8
13.|-- pete-core-2a-ae0-0.network.virginmedia.net 0.0% 10 20.2 20.3 20.1 21.1 0.0
14.|-- pete-cmts-11-tenge000.network.virginmedia.net 0.0% 10 22.6 22.6 22.4 23.4 0.0
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


05/06/2016 20:12:19 UTC
--------------------

MTR:
Start: Sun Jun 5 20:12:19 2016
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1.|-- 5.42.184.5 0.0% 10 0.5 0.6 0.5 0.7 0.0
2.|-- Blizzard 0.0% 10 1.2 1.4 1.1 1.9 0.0
3.|-- 37.244.9.100 0.0% 10 0.7 1.0 0.6 2.2 0.3
4.|-- 37.244.9.32 0.0% 10 0.8 1.1 0.7 2.1 0.3
5.|-- 212.73.205.157 0.0% 10 1.3 1.2 1.1 1.4 0.0
6.|-- ae-1-3101.ear1.London1.Level3.net 50.0% 10 7.8 8.4 7.8 10.2 0.7
7.|-- 213.46.174.169 0.0% 10 7.9 8.5 7.8 14.1 1.9
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- uk-lon01b-ri1-ae23-0.aorta.net 0.0% 10 12.3 13.2 12.0 20.6 2.6
10.|-- nrth-bb-1b-ae18-0.network.virginmedia.net 0.0% 10 21.2 29.9 21.2 57.5 13.3
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- nrth-bb-1c-ae0-0.network.virginmedia.net 0.0% 10 31.5 26.8 21.4 39.4 6.8
13.|-- pete-core-2a-ae0-0.network.virginmedia.net 0.0% 10 23.0 22.9 22.8 23.0 0.0
14.|-- pete-cmts-11-tenge000.network.virginmedia.net 0.0% 10 23.2 22.8 22.5 23.7 0.3
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0


05/06/2016 20:12:19 UTC
--------------------

 http://www.thinkbroadband.com/speedtest/results.html?id=146516159920468213237

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Superuser
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Re: High ping spikes whilst playing games online! (overwatch, WoT, WoW, you name it)

Those traceroutes show your connection operating at basically textbook. We would need to see whats happening over time to get you a diagnosis.

First a few questions

How are you connecting to HUB (wired/wireless/powerlines)?

How is the speed of your connection over time? Does it dip at regular intervals (for example, every evening)

Next

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.

 

Also set a BQM

 

HERE

 

Run it for say 24 hrs, and post the result.

 

Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...

 

 

If you are on HUB3 (white box) disable the firewall to respond to ICMP requests.

 


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Archanphel
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Re: High ping spikes whilst playing games online! (overwatch, WoT, WoW, you name it)

My connection is Wired and the connection issues are constant, regardless of when I am connecting I seem to recieve ping spikes though they are worst in the evenings but still incredibly bad at all other times but during these peaks it is unplayable.

It will not allow me to connect to the hub, I will try resetting the hub. Nope still not allowing me to connect 

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::7480:8e98:37d9:dfb1%13
IPv4 Address. . . . . . . . . . . : 192.168.0.13
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

Packet loss is at 100% though and I have been running a BQM since 8pm it is also showing 100% packet loss, full bar red. 
I have not lost internet connectivity at all, though the ping is almost a constant jitter between low and high. 

BQM.png

Though that is probably because I cannot access the hub to change the settings to allow it. 

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Superuser
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Re: High ping spikes whilst playing games online! (overwatch, WoT, WoW, you name it)

Try a pinhole reset of your HUB.

 


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Archanphel
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Re: High ping spikes whilst playing games online! (overwatch, WoT, WoW, you name it)

I can now access the hub via 192.168.0.1 buuuuuuut WPS pin not recognised  -_-

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Superuser
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Re: High ping spikes whilst playing games online! (overwatch, WoT, WoW, you name it)

If you have pinhole reset it, the default passwords will be in place

 

 


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Archanphel
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Re: High ping spikes whilst playing games online! (overwatch, WoT, WoW, you name it)

The WPS ping that is on the label of the machine is returning an invalid error, password is not an issue. 
The reset seems to of stabilised the ping issue though so I am happy to leave it.

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Superuser
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Re: High ping spikes whilst playing games online! (overwatch, WoT, WoW, you name it)

As long as its fixed, WPS PIN is kind of a side note Smiley Wink

Sounds like your hub was locking up. Mine used to do it with more than a few firewall rules in place (port forward's etc)

If it continues to happen, modem mode and a separate router is a decent way forward.

 

 


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