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Nephtari
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Message 1 of 25
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High ping spikes constantly through the day

I'm having real problems with high ping spikes especially when playing games. Usually our normal ping is between 20-40 however recently it has been averaging 60-200. This is happening on steam games as well as xbox games. I've been onto virgin media several times and have spent hours talking to many different technicians and still have not had my problem solved. In fact, it is now worse than it ever has been before, rather than ping spikes at a certain time it is just happening constantly. Any help would be much appreciated.

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Superuser
Superuser
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Message 2 of 25
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Re: High ping spikes constantly through the day

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.

Next tell us how you are connecting...wired? wireless?

 


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Nephtari
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Message 3 of 25
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Re: High ping spikes constantly through the day

I am on a wired connection

Screenshot_1.pngScreenshot_2.png

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Superuser
Superuser
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Message 4 of 25
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Re: High ping spikes constantly through the day

Nowt wrong there - can you set up BQM

 

HERE

 

Run it for say 24 hrs, and post the result.

 

Dont forget youll need to make sure your super hub is configured to reply to ICMP echo requests...

 

 

 Are you doing anything that would hit upstream traffic management thresholds? Twitch streaming, P2P , anything that uses a lot of upstream bandwidth?

 


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Nephtari
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Message 5 of 25
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Re: High ping spikes constantly through the day

I do nothing like stream etc.

Screenshot_5.png

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Superuser
Superuser
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Message 6 of 25
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Re: High ping spikes constantly through the day

Ouch

Wait for staff to pick it up. The hump during peak hours looks like your segments busy, whether it qualifies as overutilised or not would need confirmed by staff.

In the meantime can you post a couple of trace-routes to servers that are giving you issues?

 


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Nephtari
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Message 7 of 25
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Re: High ping spikes constantly through the day

This is a tracert to a CSGO server and league of legends euw

Screenshot_6.pngScreenshot_7.png

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Nephtari
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Message 8 of 25
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Re: High ping spikes constantly through the day

Here is another one of them tests from last night, same time of the day and massive lag spieks0422187593564a2f98e64b6fcf0ccffe.png

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Nephtari
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Message 9 of 25
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Re: High ping spikes constantly through the day

Any help would be much appreciated

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Superuser
Superuser
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Message 10 of 25
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Re: High ping spikes constantly through the day

Its likely not been picked up because we have been posting in the thread regularly, which pushes it to the back of staffs work queue.

Ive flagged it for them. We need their input at this point.

 

 

 


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