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Registered: ‎07-04-2017
Message 1 of 3 (69 Views)

High ping on any server I connect to for a week now.

I have been getting extremely high ping on servers for a week now and I'm starting to get really annoyed with this rubbish. I'm using mac and ethernet to connect to my router 2 meters away yet I get double if not triple the ping I'm supposed to get on servers no matter how far away they are.

Ping test to bbc.co.uk:

PING bbc.co.uk (212.58.244.23): 56 data bytes

64 bytes from 212.58.244.23: icmp_seq=0 ttl=52 time=164.211 ms

64 bytes from 212.58.244.23: icmp_seq=1 ttl=52 time=136.696 ms

64 bytes from 212.58.244.23: icmp_seq=2 ttl=52 time=197.746 ms

64 bytes from 212.58.244.23: icmp_seq=3 ttl=52 time=250.205 ms

64 bytes from 212.58.244.23: icmp_seq=4 ttl=52 time=163.985 ms

64 bytes from 212.58.244.23: icmp_seq=5 ttl=52 time=95.442 ms

64 bytes from 212.58.244.23: icmp_seq=6 ttl=52 time=183.042 ms

64 bytes from 212.58.244.23: icmp_seq=7 ttl=52 time=209.835 ms

64 bytes from 212.58.244.23: icmp_seq=8 ttl=52 time=233.994 ms

64 bytes from 212.58.244.23: icmp_seq=9 ttl=52 time=296.632 ms

64 bytes from 212.58.244.23: icmp_seq=10 ttl=52 time=209.830 ms

Request timeout for icmp_seq 11

Request timeout for icmp_seq 12

64 bytes from 212.58.244.23: icmp_seq=13 ttl=52 time=104.613 ms

64 bytes from 212.58.244.23: icmp_seq=14 ttl=52 time=32.963 ms

64 bytes from 212.58.244.23: icmp_seq=15 ttl=52 time=81.099 ms

64 bytes from 212.58.244.23: icmp_seq=16 ttl=52 time=132.091 ms

64 bytes from 212.58.244.23: icmp_seq=17 ttl=52 time=126.527 ms

64 bytes from 212.58.244.23: icmp_seq=18 ttl=52 time=162.387 ms

64 bytes from 212.58.244.23: icmp_seq=19 ttl=52 time=141.564 ms

64 bytes from 212.58.244.23: icmp_seq=20 ttl=52 time=110.066 ms

64 bytes from 212.58.244.23: icmp_seq=21 ttl=52 time=179.217 ms

64 bytes from 212.58.244.23: icmp_seq=22 ttl=52 time=159.241 ms

64 bytes from 212.58.244.23: icmp_seq=23 ttl=52 time=113.848 ms

64 bytes from 212.58.244.23: icmp_seq=24 ttl=52 time=116.377 ms

64 bytes from 212.58.244.23: icmp_seq=25 ttl=52 time=104.906 ms

64 bytes from 212.58.244.23: icmp_seq=26 ttl=52 time=94.254 ms

64 bytes from 212.58.244.23: icmp_seq=27 ttl=52 time=77.224 ms

64 bytes from 212.58.244.23: icmp_seq=28 ttl=52 time=144.914 ms

 

Traceroute to bbc.co.uk:

traceroute bbc.co.uk

traceroute: Warning: bbc.co.uk has multiple addresses; using 212.58.244.23

traceroute to bbc.co.uk (212.58.244.23), 64 hops max, 52 byte packets

1  10.3.220.1 (10.3.220.1)  94.686 ms  118.070 ms  100.509 ms

2  belf-core-2b-xe-001-0.network.virginmedia.net (62.254.33.101)  101.363 ms  107.732 ms  83.046 ms

3  * * *

4  telw-ic-2-ae5-0.network.virginmedia.net (62.253.174.81)  133.430 ms  101.153 ms  114.565 ms

5  * * *

6  * * *

7  * * *

8  * * *

9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 179000000 Hz 171000000 Hz 187000000 Hz 195000000 Hz 203000000 Hz 211000000 Hz 219000000 Hz 227000000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 2 1 3 4 5 6 7 8 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 -8.3 dBmV -8.2 dBmV -8.5 dBmV -8.9 dBmV -7.5 dBmV -7.7 dBmV -8.1 dBmV -8.4 dBmV 39.0 dB 39.0 dB 39.1 dB 39.0 dB 38.9 dB 38.9 dB 38.6 dB

38.5 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

Upstream   US-1 US-2 US-3 US-4 2.0 2.0 N/A N/A 7 8 N/A N/A 32600000 Hz 25800000 Hz N/A N/A Success Success N/A N/A QAM64 QAM64 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 53.8 dBmV 53.8 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts
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Superuser
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Registered: ‎30-01-2013
Message 2 of 3 (54 Views)

Re: High ping on any server I connect to for a week now.

[ Edited ]

I can see what's causing your problems. I'm surprised your hub is still online!

Downstream power levels are too low. Should be in the range -6 to +10.

Upstream power is WAY too high. Should be 35 to 49 dBmV. Yours is 53.8 dBmV. At 54 dBmV you go offline.

Warming weather means downstream drops by up to 3 dBmV and upstream rises likewise.

More info here: http://community.virginmedia.com/t5/QuickStart-set-up-and/Power-levels/m-p/3195536#M63092

 

You'll need to arrange a tech visit with VM to sort the power levels.

 

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Forum Team
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Registered: ‎07-04-2015
Message 3 of 3 (39 Views)

Re: High ping on any server I connect to for a week now.

Morning Twynics,

 

Thanks for taking the time to post on the community.

 

Sorry to read you are experiencing high ping times.

 

As MUD_Wizard mentioned, there are issues with the line such as the downstream power levels being low and the upstream too high. For this I can arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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