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Lizzylou32
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Message 1 of 16
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High ping for gaming

Hi ive started gaming on my 50 mb connection but i have a constantly high ping and lagging/stuttering when i get spikes so its unplayable.
My average ping seems to be about 183 using tests on sites from my ps4 and also my pc/phone. Could you advise me further on what to do?

http://www.thinkbroadband.com/ping/share-large/7ac47bd983d6bc875ea27864ac5bf001.png
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Patrick1953
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Message 2 of 16
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Re: High ping for gaming

Hi,

 

I've just been onto VM and they say they will look into it and email me. You might want to do the same as many of us can't play online with such bad lag. Its been ok up to the last few days. The more of us that complain the quicker they will react. Good luck with your gaming.

 

Patrick.

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Lizzylou32
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Message 3 of 16
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Re: High ping for gaming

Thanks Patrick! Looking at my graph stats the ping is back down to 30 overnight! So either virgin have changed somethin or its high traffic related? Will find out later.....!
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Lizzylou32
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Message 4 of 16
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Re: High ping for gaming

Id appreciate it some1 from virign can look at this for me as after a few days monitoring i can see this happens every night at peak periods, so im guessing if im in a high utilisation area?? Get constant spikes and rubber necking in game.

Thanks!7ac47bd983d6bc875ea27864ac5bf001.png

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Lizzylou32
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Message 5 of 16
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Re: High ping for gaming

1 thinkbroadband-gw2.core-rs2.thdo.ncuk.net15150ms2ms6ms
2 po3-30.bdr-rt3.thdo.ncuk.net15150ms6ms94ms
3 linx-gw2.router.ntli.net15150ms0ms2ms
4 brnt-bb-1a-ae14-0.network.virginmedia.net15150ms4ms27ms
8 leic-core-2b-ae4-0.network.virginmedia.net15153ms4ms6ms
9 derb-cmts-14-gigaether-80.network.virginmedia.net15155ms7ms18ms
10 cpc12-derb14-2-0-cust159.8-3.cable.virginm.net151515ms30ms78ms

 

Tracing route to bbc.co.uk [212.58.246.79]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    23 ms    13 ms    14 ms  cpc12-derb14-2-0-gw.8-3.cable.virginm.net [81.98
.101.1]
  3    20 ms    12 ms    10 ms  leic-core-2a-xe-122-0.network.virginmedia.net [8
2.3.37.81]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    93 ms    42 ms    41 ms  nrth-bb-1b-ae1-0.network.virginmedia.net [62.254
.42.218]
  8    41 ms    38 ms    36 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
  9    38 ms    26 ms    34 ms  pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
 10     *        *        *     Request timed out.
 11    36 ms    38 ms    40 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
 12    26 ms    33 ms    36 ms  132.185.255.165
 13   126 ms    72 ms    67 ms  212.58.246.79

Cable Modem Status Item Status Comments

Acquired Downstream Channel (Hz)298750000Locked
Ranged Upstream Channel (Hz)46200000Success
Provisioning StateOKOperational

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)298750000266750000274750000282750000290750000306750000314750000322750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID51234678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)2.572.922.952.992.902.392.021.96
RxMER (dB)38.2638.2638.2638.2639.4038.9838.6138.98
Pre RS Errors
 114531071160941670313329317331
Post RS Errors
 303968286276305323311327

 

Upstream   US-1 US-2 US-3 US-4

Channel Type2.0N/AN/A2.0
Channel ID18N/AN/A19
Frequency (Hz)46200000N/AN/A39400000
Ranging StatusSuccessN/AN/ASuccess
Modulation32QAMN/AN/A32QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)47.50N/AN/A46.75
T1 Timeouts5555
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

General Configuration

Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEuroDOCSIS 3.0
Config File 

Primary Downstream Service Flow

SFID44232
Max Traffic Rate57344000 bps
Max Traffic Burst16320 bytes
Min Traffic Rate2867200 bps

Primary Upstream Service Flow

SFID52552
Max Traffic Rate3170000 bps
Max Traffic Burst16320 bytes
Min Traffic Rate0 bps
Max Concatenated Burst16320 bytes
Scheduling TypeBest Effort

 

Network Log

First TimeLast TimePriorityError NumberDescription
10/12/2015 20:00:15 GMT10/12/2015 20:00:15 GMTWarning (5)66050310Auth Success - Web login successful.
08/12/2015 22:57:58 GMT08/12/2015 22:57:58 GMTError (4)68010302DHCP WAN IP - 81.98.101.160
08/12/2015 22:57:24 GMT08/12/2015 22:57:24 GMTError (4)68000407TOD established
08/12/2015 22:57:10 GMT08/12/2015 22:57:10 GMTNotice (6)84000510Downstream Locked Successfully
08/12/2015 22:56:33 GMT08/12/2015 22:56:33 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
08/12/2015 22:55:33 GMT08/12/2015 22:55:33 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
08/12/2015 22:54:33 GMT08/12/2015 22:54:33 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
08/12/2015 22:53:33 GMT08/12/2015 22:53:33 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
08/12/2015 22:52:33 GMT08/12/2015 22:52:33 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
08/12/2015 22:51:33 GMT08/12/2015 22:51:33 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
08/12/2015 22:50:33 GMT08/12/2015 22:50:33 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
08/12/2015 22:49:50 GMT08/12/2015 22:49:50 GMTError (4)67070100DBC-ACK not received
08/12/2015 22:49:48 GMT08/12/2015 22:49:48 GMTWarning (5)85010200TCS Partial Service
08/12/2015 22:49:35 GMT08/12/2015 22:49:35 GMTError (4)68010302DHCP WAN IP - 81.98.101.160
08/12/2015 22:49:03 GMT08/12/2015 22:49:03 GMTError (4)68000407TOD established
08/12/2015 22:48:51 GMT08/12/2015 22:48:51 GMTNotice (6)84000510Downstream Locked Successfully
08/12/2015 22:48:12 GMT08/12/2015 22:48:12 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
08/12/2015 22:47:12 GMT08/12/2015 22:47:12 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
08/12/2015 22:46:12 GMT08/12/2015 22:46:12 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
08/12/2015 22:45:12 GMT08/12/2015 22:45:12 GMTCritical (3)82000400

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

 

 

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked5298750000 Hz256 QAM2.6 dBmV 38.3 dB11461303
Locked1266750000 Hz256 QAM2.9 dBmV 38.3 dB10720968
Locked2274750000 Hz256 QAM3.0 dBmV 38.6 dB6096286
Locked3282750000 Hz256 QAM3.0 dBmV 38.3 dB1670276
Locked4290750000 Hz256 QAM2.9 dBmV 39.4 dB313305
Locked6306750000 Hz256 QAM2.4 dBmV 38.6 dB329323
Locked7314750000 Hz256 QAM2.0 dBmV 39.0 dB317311
Locked8322750000 Hz256 QAM2.0 dBmV 38.6 dB331327

 

Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked1846200000 HzATDMA47.5 dBmV32QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked1939400000 HzATDMA46.8 dBmV32QAM6400000 Hz5120 Ksym/sec
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legacy1
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Message 6 of 16
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Re: High ping for gaming

I'm wondering if its the Min Traffic Rate being set in your area thats causing problems sure its 2.7Mb but if everyone has it and it exceeds the total available bandwidth might this be a problem?

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Lizzylou32
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Message 7 of 16
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Re: High ping for gaming

Thanks for the reply! I see what you mean..... I live in Derby so i'm guessing this is a busy area for virgin but you would also then think things like this would be sorted quickly. What i find interesting is other posts have been answered but this has been ignored guess i'm gonna have to start ringing up complaining instead.

As usual, same pattern last night

7ac47bd983d6bc875ea27864ac5bf001.pngSo i can assume there is nothing wrong with my setup as it works fine in the day

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legacy1
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Message 8 of 16
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Re: High ping for gaming

Doing some checks it does seem to be a Downstream buffing you have.

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Lizzylou32
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Message 9 of 16
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Re: High ping for gaming

every single day is awful at peak times and judging by other posts its over subscribed area im guessing hence buffering. Im tempted to go back to BT for 4mb stable speeds. I can use the current getout clause of the virgin price increases to escape.... i miss my gaming and currently cant play so the speeds in offpeak mean nothing....

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Lizzylou32
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Message 10 of 16
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Re: High ping for gaming

7ac47bd983d6bc875ea27864ac5bf001.pngabove is sunday evening into monday morning. unplayable! Saturday day was same as peak period....all day as per below:

7ac47bd983d6bc875ea27864ac5bf001 (5).png

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