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Prez
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High ping and jitter in games Northampton NN3 AREA 31

Hello, we've gotten Virgin 4 years ago at this location and pings were stable 80% of the time but problems started to happen around September 2014 and have began to get worse in early 2015 as the speed upgrades began to roll out. Before I would experience ping spikes in games but that would happen occassionally however it is extremely frequent now. I always use a wired connection and no, modem mode does not help I did run modem mode for a day and noticed no improvement. Ping spikes are present almost daily and get so much worse during peak times.

I play mutltitude of games and I lag in Arma, League of Legends, CS:GO BF4 etc, my friends notice me lag when I talk to them on skype, they can hear me lag out for a second. It is extremely frustrating and annoying when you rubberband all over the place or lag out during a teamfight in League of Legends.

Here is an image of a BQM I set up yesterday http://postimg.org/image/blbwkqpqt/ surprisingly yesterday night ping became stable however that is rare and I have not had that happen in a while.

Mid day yesterday however was impossible to play any game, the day before that (saturday) my internet lagged out and cut out completely at around 12 am at which point I just went to sleep therefore I do not know when it came back.

Here is a speedtest I took today: http://www.speedtest.net/my-result/5148080111 From the BQM it looks like congestion is a problem where I live and the cause of unstable ping, therefore I do not really understand why Virgin continues to offer speed upgrades.

Here is the picture of my downstream: http://postimg.org/image/kg38orm2t/

Picture of my upstream: http://postimg.org/image/vyky05f7f/

Picture of the "Status" section within the router: http://postimg.org/image/oibpop06n/

Awaiting a reply from someone at virgin.

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Re: High ping and jitter in games Northampton NN3 AREA 31

Hi Prez,

 

Welcome to the forum and sorry to hear you're having trouble with ping spikes.

I've just checked your connection and can see that there is a contention fault in the area under ticket F003459236. This will cause slow speeds and contention at peak times and is due for review 25/05/16.


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Prez
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Re: High ping and jitter in games Northampton NN3 AREA 31

Hi John, how come the fault your reference does not come up in Service Status? Do I really have to wait another 2 and a half months just for that fault to be reviewed?
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Prez
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Re: High ping and jitter in games Northampton NN3 AREA 31

Here are some BQMS for Tuesday:

http://postimg.org/image/7pe5nnlf3/

 

Wednesday:

http://postimg.org/image/7ry1ahp2n/

 

Thursday:

http://postimg.org/image/taj8b9i5r/

Friday:

http://postimg.org/image/6odwyj4fj/ It was impossible to play games at 2 am in the morning with extreme jitter rubberbanding everywhere etc. This is extremely bad service.

 

I still want an answer to my previously asked question. Do we really have to wait 2 and a half months before this congestion fault is even "reviewed"?

Why is it that the service status shows no issues??!??!?

http://postimg.org/image/3k7ufhd0v/

Surely something should be written there about the fault you reference but there is absolutely nothing there, why?

And best of all as soon as I log onto My Virgin Media, this is the first thing I see:

http://postimg.org/image/3y96f2x4f/

 

Those cables are not so magical at all, why offer speed upgrades in a congested area? Surely that will only make the issue worse. This is extremely annoying and frustrating, 2 and a half months of waiting for a review? I understand that a lot of work needs to be done but why not avoid the issue by not overutilising the network in the first place? This is ridiculous. Stuff like this should be reviewed as soon as possible (not in 2 months) so that plans can be made as how to upgrade the network faster to provided proper service.

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Cortie
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Re: High ping and jitter in games Northampton NN3 AREA 31

Hi,

Been having similar issues, wondered if you've found any kind of fix..

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Re: High ping and jitter in games Northampton NN3 AREA 31

Hi,

Been having similar issues, wondered if you've found a fix at all..

Cheers Aaron.

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