For the past 4 days I have experienced constant ping spikes and packet loss.
I have set up a Broadband Quality Monitor to keep an eye on the quality.
Here is a trace route to google.
Tracing route to google-public-dns-a.google.com [188.8.131.52] over a maximum of 30 hops:
1 1 ms 1 ms <1 ms routerlogin.net [192.168.0.1] 2 * * * Request timed out. 3 8 ms 9 ms 8 ms renf-core-2a-xe-002-0.network.virginmedia.net [184.108.40.206] 4 * * * Request timed out. 5 20 ms 21 ms 19 ms tcl5-ic-4-ae5-0.network.virginmedia.net [220.127.116.11] 6 24 ms 24 ms 19 ms m358-mp2.cvx3-a.ltn.dial.ntli.net [18.104.22.168] 7 22 ms 21 ms 21 ms 22.214.171.124 8 22 ms 34 ms 22 ms 126.96.36.199 9 21 ms 22 ms 22 ms google-public-dns-a.google.com [188.8.131.52]
I have already phoned customer services and they said there is no problem with my internet and gave me the usual speech about how he will turning it off and on, change some settings and now it should work fine.
I finally had a VM engineer at my house yesterday after dozens of phone calls and emails showing my connection problems.
The guy checks all the equiptment and uses the app on his phone to check power levels and other stuff. Then he tells me everything looks fine and that there isn't a problem.
So I do a ping test to google on CMD and show him the packet loss. I also show him this graph
which shows a lot of packet loss and high latency spikes.
So he looks at his levels on his phone again and says because he can't see any problems he's not sure what to do. Tells me he won't mark the job as complete yet and will phone me on Wednesday the 23rd to see if the problem still persists.
Why would the problem not still persist? He came and literally did nothing, I don't understand what his logic there was honestly. So by the 23rd it will have been almost a month of this terrible internet quality I've been having and I'm not even surfe if this guy will try fix it when I tell him the problem is still there when he phones.