I am getting unplayable lag spikes playing games online. I am assuming this is affecting PS4 as well but is less noticeable. Initially I thought this was a wifi issue so I tried connected the PC using a network cable to discover there are issues on doing so.
Can you help?
What logs do you require from my router?
I am running a Broadband Quality Monitor currently to post results in 24 hours.
It looks a lot better than it has done. What was the issue?
See just after 9pm, that's your Superhub 1 rebooting. That's where your graph looks normal again. You could have that every day if you just switch it off and on again in the morning.
I will provide a snapshot if I get any packet loss later on tonight when I am gaming online. I hope the red packet loss at the top of this graph not enough to disrupt my ping in a noticeable way?
The packet loss is due to the upstream noise issue on the network and it may or may not disrupt your gaming as it could just be a few packets here or there, but the user experience is made a LOT worse if you don't reboot your SH1 once a day. I know this from first hand experience having had a Superhub 1 for a whole year before I moved to the SH2, SH2ac and which don't have the issue.
Don't ask to change your hub, because they'll give you a Hub 3 which will be just as bad for gaming, but for other reasons (Puma 6 issue). Modem mode or rebooting is the answer.
I have contacted virgin and they tell me that area 28 is being upgraded and this is due to finish on the 18th of January. The work reference for this is F004642306. This is not noted anywhere on my service status report even though is it is directly affecting my connection.
Why Virgin have they decided to cause a poor service to countless people over the festive period is beyond me. Can someone please confirm this work is being done and my ping will be stable once it completed? The end date is over a month away though. This is unacceptable.
Really sorry we've not reached your post before now. The fault you've been advised about, ref: F004642306, requires a network upgrade. This will increase capacity thereby alleviating peak time congestion. This type of issue won't show on the service status page as that is normally used for short-term faults, such as low SNR (signal to noise ratio) or total loss of service.
However, the fault affecting your service will not cause the awful connection as evidenced by your BQM snapshot. That is more likely to be linked to noise on the upstream. I've tested your connection and note that there was a cluster of errors yesterday, between approx. 3pm to 5:30pm.
This doesn't appear to have been reported and I suspect something similar may have been in place at the time you last posted. The line has been clear since then so I'd like you to post an update on here as soon as you get any further issues and I'll take a look to see if a network technician is required.
Here is my latest BQM - I have had a quick go of quake and it appears my connection is fixed I will have a longer go later on give it a test fully. I wonder what caused it. I will post post any details if the connection goes awry again on here Thanks