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On our wavelength
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Registered: ‎18-12-2016
Message 1 of 20 (335 Views)

High packet loss - Wired PC - Area 28

I am getting unplayable lag spikes playing games online. I am assuming this is affecting PS4 as well but is less noticeable. Initially I thought this was a wifi issue so I tried connected the PC using a network cable to discover there are issues on doing so.

Can you help?

 

What logs do you require from my router?

I am running a Broadband Quality Monitor currently to post results in 24 hours.

 

Thanks

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On our wavelength
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Registered: ‎18-12-2016
Message 2 of 20 (293 Views)

Re: High packet loss - Wired PC - Area 28

I have contacted virgin and they tell me that area 28 is being upgraded and this is due to finish on the 18th of January. The work reference for this is F004642306. This is not noted anywhere on my service status report even though is it is directly affecting my connection.

Why Virgin have they decided to cause a poor service to countless people over the festive period is beyond me. Can someone please confirm this work is being done and my ping will be stable once it completed? The end date is over a month away though. This is unacceptable.

 

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On our wavelength
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Registered: ‎18-12-2016
Message 3 of 20 (271 Views)

Re: High packet loss - Wired PC - Area 28

[ Edited ]
Here is my thinkbroadband monitor results for the last 24 hours: My Broadband Ping - cable connection
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Forum Team
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Message 4 of 20 (247 Views)

Re: High packet loss - Wired PC - Area 28

Hi Zteve,

Really sorry we've not reached your post before now. The fault you've been advised about, ref: F004642306, requires a network upgrade. This will increase capacity thereby alleviating peak time congestion. This type of issue won't show on the service status page as that is normally used for short-term faults, such as low SNR (signal to noise ratio) or total loss of service.

However, the fault affecting your service will not cause the awful connection as evidenced by your BQM snapshot. That is more likely to be linked to noise on the upstream. I've tested your connection and note that there was a cluster of errors yesterday, between approx. 3pm to 5:30pm.
This doesn't appear to have been reported and I suspect something similar may have been in place at the time you last posted. The line has been clear since then so I'd like you to post an update on here as soon as you get any further issues and I'll take a look to see if a network technician is required.

 


Jen
Forum Team



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Hero
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Registered: ‎29-01-2011
Message 5 of 20 (239 Views)

Re: High packet loss - Wired PC - Area 28

You have a SH1 in router mode so you need to reboot or use modem mode and it will be stable.

 

 

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On our wavelength
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Registered: ‎18-12-2016
Message 6 of 20 (223 Views)

Re: High packet loss - Wired PC - Area 28

Here is my latest BQM - My Broadband Ping - cable connectionI have had a quick go of quake and it appears my connection is fixed Smiley Very Happy I will have a longer go later on give it a test fully. I wonder what caused it. I will post post any details if the connection goes awry again on here Thanks
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Dialled in
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Registered: ‎07-11-2016
Message 7 of 20 (218 Views)

Re: High packet loss - Wired PC - Area 28

Good luck but don't get your hopes up

Getting consistently shafted by highly fluctuated ping during "peek" all daylight hours.
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On our wavelength
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Registered: ‎18-12-2016
Message 8 of 20 (160 Views)

Re: High packet loss - Wired PC - Area 28

My Broadband Ping - cable connectionHi my issue has returned. Can you run a diagnostic on the line and check if there is anything that can be done?
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Forum Team
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Registered: ‎23-11-2011
Message 9 of 20 (127 Views)

Re: High packet loss - Wired PC - Area 28

Hi Zteve,

Ahh so sorry that this has returned. As suspected the network segment is indicating errors - intermittent but rather bad when the occur.

I have escalated this to Networks for attention and have noted details on your account. I'll be in touch as soon as I have a reference number and I shall also provide updates when I'm in.

Apologies as I know your connection is poor when the faults are evident but we'll see if  a network Technician can locate and fix the cause.

Bye for now,


Jen
Forum Team



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Forum Team
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Message 10 of 20 (122 Views)

Re: High packet loss - Wired PC - Area 28

Hi Zteve,

The fault reference is F005290102. There's no real update on there yet as the ticket is young but I'll check back tomorrow to see what's happening.


Jen
Forum Team



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