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LegionOfCollins
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Message 1 of 8
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High latency on Xbox one

The latency on my Xbox one is 163ms, this makes playing Destiny impossible. Is there a reason for this as I've already phoned virgin and they say everything is fine on their end. My PCs latency is 20ms and YouTube is streaming fine.
What's the problem here?
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arronlowley
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Message 2 of 8
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Re: High latency on Xbox one

the speedtester on the the xbox is from the usa servers as microsoft is a us company.

http://www.thinkbroadband.com/ping/share/6c7f9a9f20c4b3cac9edc401f62167c3.html
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LegionOfCollins
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Re: High latency on Xbox one

Should I try doing a speedchecker.net test on the xboxs web browser?
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matt-h
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Re: High latency on Xbox one

No need..

Unless you're getting lag in games etc then if you're PC is getting a low ping then your Xbox will be.  Like it was said above that result is just because the Xbox test runs to a server in Redmond where MS are. 

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arronlowley
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Message 5 of 8
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Re: High latency on Xbox one

you wont really get a real world estimate on the xbox, what you can do is if you have black ops 3 is open up the menu whilst in game and look at your ping.

http://www.thinkbroadband.com/ping/share/6c7f9a9f20c4b3cac9edc401f62167c3.html
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Moderator
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Re: High latency on Xbox one

Hi LegionOfCollins

 

Welcome to the forum. I'm sorry to hear of the problems that you are experiencing when playing online. Looks like the community have provided some helpful information Smiley Happy I did notice some issues with the hub's upstream and downstream power levels that may be causing you some problems here so I'm going to send you a PM to arrange an engineer visit and get these adjusted to see if this helps. 

 

Speak soon 


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Adi513
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Message 7 of 8
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Re: High latency on Xbox one

Hi All,

I am having the same problem on my Virgin Media gamer 200 hub, with the high latency of 160 ms on my Xbox one console. I get lags etc while playing GTA V. I also get speed jumps i.e 150-50-20-2 mb! Its so frustrating as I am paying extra amount of money for the service not to cause any connection problems. Can anyone help. Thanks and happy Xmas!
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Forum Team
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Re: High latency on Xbox one

Hi Adi513,

 

I have responded to your separate thread so that we can chat some more.

 

Speak soon,

 

Nat_J


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