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George_w
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Message 1 of 24
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High latency in game during the evening

Good evening all,

 

I've noticed some issues with our connection here during the evening any game play online is degraded. Especially last night I was looking at pings of 500~700ms and was unable to play at all. Pings seem fine during the day but just seems to creep up slowly, I've decided to get a ping graph together to try and show this.

 

This morning I was getting pings of 12~14ms and now when trying to ping anything I'm looking at 120ms-200ms (at the moment). Like I said, it peaked to 500~700ms last night after 21:00

 

 

 

Restarting the router doesn't seem to help either. 

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legacy1
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Message 2 of 24
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Re: High latency in game during the evening

Disable the wireless in the super hub and have only one wired PC connected for an hour without downloading or uploading to see if its still showing a high ping.

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George_w
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Message 3 of 24
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Re: High latency in game during the evening

I've disabled 2.4ghz and 5ghz - After this post this will be the only cable PC connected and I'll be shutting it down so there will be no network activity

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George_w
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Message 4 of 24
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Re: High latency in game during the evening

Just want to keep the spike from the 19/10/2015 visible:

 

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legacy1
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Message 5 of 24
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Re: High latency in game during the evening

Likely a QoS problem at VM gateway in your area
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George_w
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Re: High latency in game during the evening

Even worse tonight

 

Packets: Sent = 164, Received = 162, Lost = 2 (1% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 1741ms, Average = 977ms

 

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George_w
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Message 7 of 24
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Re: High latency in game during the evening

Same again tonight, I ended up using my mobile dongle to game tonight!!!!

 

 

Back onto the Virgin connection now,

 

 

 

Graphs for previous nights

 

 

 

19/10/2015

My Broadband Ping - Lucy Home Connection

 

 

 

20/10/2015

My Broadband Ping - Lucy Home Connection

 

 

21/10/2015

My Broadband Ping - Lucy Home Connection

 

 

22/10/2015

My Broadband Ping - Lucy Home Connection

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Message 8 of 24
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Re: High latency in game during the evening

Hi George_w,

 

Sorry to see your connection is so poor at peak times. This does look similar to a fault deeper in the network though the minimum latency doesn't look the same in all the graphs. 

I've checked your connection and can see that you are affected by a peak time contention fault. This is under ticket F003398828 and is due for review 11/11/15.

Could you post a traceroute to bbc.co.uk so we can see if there is anything deeper in the network we need to raise? 


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George_w
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Message 9 of 24
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Re: High latency in game during the evening

Hi John,

 

When you say it's due for review on the 11/11/15 - Does that mean there will still be some delay until the issue is actually fixed? Or is the issue due to be fixed by this date? I'm also aware this ticket has been opened since November 2014? That's quite worrying that a year on and the fault still exists.

 

Thanks.

 

tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:

  1     *        1 ms     1 ms  routerlogin.net [192.168.0.1]
  2    91 ms   128 ms   115 ms  cpc5-stap12-2-0-gw.12-2.cable.virginm.net [82.16.236.1]
  3   101 ms   104 ms    92 ms  nott-core-2b-xe-222-0.network.virginmedia.net [62.255.229.121]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6   126 ms    36 ms    71 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
  7   124 ms    32 ms    22 ms  pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10   103 ms    31 ms    69 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 11    85 ms    80 ms    91 ms  132.185.255.149
 12   112 ms    27 ms    88 ms  fmt-vip72.telhc.bbc.co.uk [212.58.244.18]

Trace complete.

 

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George_w
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Message 10 of 24
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Re: High latency in game during the evening

I'm just about to log off, and thought I'd show one from this time of morning when it's nice and quiet Smiley Happy

 

tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.20]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  routerlogin.net [192.168.0.1]
  2    18 ms     9 ms     9 ms  cpc5-stap12-2-0-gw.12-2.cable.virginm.net [82.16.236.1]
  3     8 ms     7 ms     8 ms  nott-core-2b-xe-222-0.network.virginmedia.net [62.255.229.121]
  4     *        *        *     Request timed out.
  5    25 ms    11 ms    11 ms  nrth-bb-1b-ae0-0.network.virginmedia.net [62.254.42.130]
  6    22 ms    11 ms    12 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
  7    14 ms    10 ms    11 ms  pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10    12 ms    13 ms    13 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 11    15 ms    15 ms    16 ms  132.185.255.149
 12    13 ms    12 ms    10 ms  fmt-vip71.telhc.bbc.co.uk [212.58.244.20]
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