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Jardl
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High Ping

Hi, 

I've had Virgin Media for about 15 years and have never really had any problems.

 

I'm all of a sudden getting really fluctuating high pings, from between 300 - 900 whilst playing games, and videos aren't loading properly on Youtube etc etc.

 

Any ideas?

 

Thanks

 

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Forum Team
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Re: High Ping

Hello Jardl

 

Welcome to our forum, I am sorry we were a bit slow getting here but we will do our best to help now.

Your line and hub levels look good, the area has a few peaks of high traffic in the evening and this may impact you a bit although it is not at a level where we would escalate yet. Do you find it is just a problem mainly during the evening?

Just to be sure are you connecting with wireless or Ethernet lead when you experience the high pings?

Does a traceroute to the game server reveal anything?

 

Please keep us updated.

 

Thank you

Nicola

Virgin Media Forum Team
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