I am currently on the Vivid 150 Mbps service on a wired connection and overall happy. However, recently especially on evenings I am seeing my ping start jumping very high from 100 to 400 at times. It is not always constant and will fluctuate doing this, but as you can imagine this is highly frustrating, particularity during gaming.
Welcome to the forum I'm really sorry to hear of the problems you've been having. Your hub is currently switched off so I'm unable to run any checks on it but if you are able to leave it on for a few days and bump the thread we can certainly take another look. Everything looks ok when checking your network segment though which is great. Is there any particular game that you experience these issues on?
The hub should stay be on for the next few days so hopefully the checks will not be a problem. The games I have noticed it on have mainly been Battlefield 4 and Rainbow 6 siege, however, I have run speed tests on my pc (wired connection) and had the same high pings. I do not know if it helps but when this does occur it tends to be after 3:00 pm and in the evening.
Thanks for your reply I've been able to run a few checks on your everything looks healthy. The peak time traffic also looks ok which is great. I can't see anything standing out that would cause a problem. Could you post a trace route to one of the servers you play on when you notice these issues?