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wrolfe
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High Ping Peak Times

Over the past three nights, I have had high ping, high enough such that I cant game online.

See details below:

Short BQM showing the ping coming good around 11pm, all other data taken before then. Area 20, any idea whats going on VM!?  

As suggested this has been the case for around 3 days now.

Capturebbcping.PNGCapturetracedrtbbc.PNGCaptureUp.JPG

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wrolfe
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Re: High Ping Peak Times

Update BMQ:

 

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wrolfe
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Re: High Ping Peak Times

Creeping back up to be to poor for gaming (7pm):

 

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wrolfe
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Re: High Ping Peak Times

And.....thats around 24HRs clearly showing an period that I cannot use, and my main hobby dashed during reasonable hours.

PLEASE can VM REP take a look and reply.

Thanks,

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shanematthews
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Re: High Ping Peak Times


wrolfe wrote:

And.....thats around 24HRs clearly showing an period that I cannot use, and my main hobby dashed during reasonable hours.

PLEASE can VM REP take a look and reply.

Thanks,


Sounds like high utilisation, can't see the BQM images but thats what it sounds like, not much you can do until VM fix it, just make sure you've reported it to them and all you can do is wait and get a goodwill credit for the partial loss of service if they agree to it

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wrolfe
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Re: High Ping Peak Times

You can't see the images?

Its a strange one, as this only started to happen 3~4 days ago....it didn't steadily get worse, and the period seems very well defined, although....it is a peak times. Any idea why you can't see the images, if you can't maybe others cant either!

Thanks.

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shanematthews
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Message 7 of 10
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Re: High Ping Peak Times


wrolfe wrote:

You can't see the images?

Its a strange one, as this only started to happen 3~4 days ago....it didn't steadily get worse, and the period seems very well defined, although....it is a peak times. Any idea why you can't see the images, if you can't maybe others cant either!

Thanks.


Any images need to be approved by a mod before they can be seen publicly, to prevent any unwanted or undesired images from being shown to people who may be under age etc

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wrolfe
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Re: High Ping Peak Times

ANY VM staff willing to take up my case?

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Forum Team
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Re: High Ping Peak Times

Hi wrolfe,

Welcome to the Community!

Really sorry to hear you're having trouble with your connection.

I've run diagnostics on your equipment and I can see an issue with your Upstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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wrolfe
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Re: High Ping Peak Times

Hey Josh, thanks for the reply.

I will reply via PM.

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