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Robbeh27
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Message 1 of 14
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High Ping - Peak Times

Hello,

 

Getting high ping to steam servers during peak times (between 90 - 100). Seem like its on there matchmaking servers. But is alot worse during evening and weekends. My friend who is with Virgin is having the exact same issue and we pretty much have similar pings. All other friends on same server with different isp's are alot better.

 

Now you may say it's a steam issue or routing issue and its not your end but it is unplayable. I really would like this problem fixed as you're my last resort.

 

Kind regards

 

Rob

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Natima
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Message 2 of 14
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Re: High Ping - Peak Times

I have the same issue.

EU West servers sit at 100 ping when they should be 20-30 at MOST.

It happens to me, and to all my other friends who are on Virgin. Other ISP's are fine.

Here is another thread reporting the SAME issue: http://46.19.168.46/t5/Gaming/Consistent-high-ping-in-Counter-Strike-Go-around-120-ping-from/td-p/27...

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Robbeh27
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Message 3 of 14
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Re: High Ping - Peak Times

Seems like this is being brushed under the carpet. Virgin keep saying its not there problem because of the routing but it feels like im definitely being capped or high loads at peak times . Giving it one last chance tonight and if its the same I'll be saying goodbye to virgin.

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adam1231
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Message 4 of 14
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Re: High Ping - Peak Times

yeah, I'm about to switch to sky myself I think. this isn't on, the customer service isn't too good over here.
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James1o1o
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Message 5 of 14
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Re: High Ping - Peak Times

Getting this problem also, especially in regards to Steam games.

 

Friends on BT and Sky are getting 30-50ms, myself and 2 friends on Virgin are getting pings constantly above 100ms.

 

Here is a traceroute to the EU Dota 2 server.

 

C:\Users\James>tracert lux.valve.net

Tracing route to lux.valve.net [146.66.152.1]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     7 ms     7 ms     9 ms  10.139.176.1
  3    13 ms     8 ms     8 ms  uddi-core-2b-xe-003-0.network.virginmedia.net [
0.3.18.113]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    14 ms    19 ms    14 ms  brhm-bb-1b-ae0-0.network.virginmedia.net [62.25
.42.106]
  7    20 ms    19 ms    18 ms  ae1.lon25.ip4.gtt.net [77.67.65.161]
  8    31 ms    58 ms    44 ms  xe-9-0-0.fra61.ip4.gtt.net [89.149.128.246]
  9    93 ms    93 ms    90 ms  valve-gw.ip4.gtt.net [46.33.91.178]
 10     *        *        *     Request timed out.
 11   115 ms   138 ms   115 ms  146.66.152.1

Trace complete.

C:\Users\James>

Notice how as soon as it hits the Valve servers the ping suddenly triples.

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h1lleh
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Message 6 of 14
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Re: High Ping - Peak Times

Same issue here - put a post up 2 days ago. From 7pm till midnight it's unplayable (multiple games tried).
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Robbeh27
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Message 7 of 14
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Re: High Ping - Peak Times

Currently in process of getting my cancellation date.

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Robbeh27
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Message 8 of 14
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Re: High Ping - Peak Times

Also James

 

my tracerts are exactly like your, so obviously they rerouting us because of high loads.

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Robbeh27
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Message 9 of 14
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Re: High Ping - Peak Times

Here's mine during day. Will post another later during peak times. As you can see pretty normal right now.

 

C:\Users\Robbeh>tracert lux.valve.net

Tracing route to lux.valve.net [146.66.152.1]
over a maximum of 30 hops:

  1    <1 ms    <1 ms     1 ms  routerlogin.net [192.168.0.1]
  2    11 ms    10 ms     9 ms  10.108.132.1
  3    12 ms    11 ms    13 ms  pete-core-2a-xe-031-0.network.virginmedia.net [82.20.29.1]
  4    15 ms    15 ms    15 ms  nrth-bb-1b-ae15-0.network.virginmedia.net [62.253.175.138]
  5    13 ms    18 ms    15 ms  ae0.lon11.ip4.gtt.net [77.67.65.157]
  6    28 ms    27 ms    27 ms  xe-3-0-0.fra61.ip4.gtt.net [89.149.182.74]
  7    34 ms    30 ms    35 ms  valve-gw.ip4.gtt.net [46.33.91.178]
  8     *        *        *     Request timed out.
  9    47 ms    60 ms    51 ms  gw.lux.valve.net [146.66.152.1]

Trace complete.

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adam1231
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Message 10 of 14
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Re: High Ping - Peak Times

here's mine to the DOTA server at 12.51pm 

 

 

 

Tracing route to lux.valve.net [146.66.152.1]
over a maximum of 30 hops:

1 205 ms 84 ms 16 ms cpc10-blac7-2-0-gw.pres.cable.virginm.net [77.96.180.1]
2 9 ms 6 ms 8 ms pres-core-2a-ae11-613.network.virginmedia.net [62.255.6.169]
3 * * * Request timed out.
4 * * * Request timed out.
5 * <---- stuck on this bit for the past 5 mins 

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