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MCoates
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High Ping - Online Gaming

Hi,

 

Moved from BT Infinity, where I had very bad delay during online gaming (esp FIFA 15).
Tried numerous thing of which non worked.

Now with the 100mb package at Virgin, I'm still experiencing same problems, looked into it more, done several ping tests to the bbc.co.uk - results below...

PING 212.58.244.66 (212.58.244.66): 64 data bytes
Reply from 212.58.244.66: Bytes 64 Time=14.735 ms
Reply from 212.58.244.66: Bytes 64 Time=70.938 ms
Reply from 212.58.244.66: Bytes 64 Time=13.184 ms
Reply from 212.58.244.66: Bytes 64 Time=13.462 ms
Reply from 212.58.244.66: Bytes 64 Time=14.305 ms
Reply from 212.58.244.66: Bytes 64 Time=15.389 ms
Reply from 212.58.244.66: Bytes 64 Time=13.148 ms
Reply from 212.58.244.66: Bytes 64 Time=13.881 ms
Reply from 212.58.244.66: Bytes 64 Time=13.740 ms
Reply from 212.58.244.66: Bytes 64 Time=29.519 ms

--- 212.58.244.66 ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 13.148/21.230/70.938 ms

 

I was informed I would receive around 14 to 15ms Ping. Which is great, as I've been told 10-15ms ping is what I ideally want for gaming.

When ping testing to the EA server, I got the following results...

PING 159.153.234.54 (159.153.234.54): 64 data bytes
Reply from 159.153.234.54: Bytes 64 Time=92.608 ms
Reply from 159.153.234.54: Bytes 64 Time=189.342 ms
Reply from 159.153.234.54: Bytes 64 Time=93.111 ms
Reply from 159.153.234.54: Bytes 64 Time=93.218 ms
Reply from 159.153.234.54: Bytes 64 Time=95.596 ms
Reply from 159.153.234.54: Bytes 64 Time=528.421 ms
Reply from 159.153.234.54: Bytes 64 Time=93.948 ms
Reply from 159.153.234.54: Bytes 64 Time=93.728 ms
Reply from 159.153.234.54: Bytes 64 Time=93.401 ms
Reply from 159.153.234.54: Bytes 64 Time=93.190 ms

--- 159.153.234.54 ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 92.608/146.656/528.421 ms

 

The virgin install was only two days ago. So I've tried to concur this quickly but still the same results.

I want to know -
Why these results are so high when connecting to the  EA Servers.

What can I do to lower the ping to the EA Servers.

Thanks. 
MCoates

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Superuser
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Message 2 of 28
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Re: High Ping - Online Gaming

Without knowing what platform you are playing on.

 

And without any information about your connection...

 

 

my tracert to that address looks like

 

 

 

 

Its hitting serious latency at prolexic's servers

 

prolexic seem to be a cloud flare stylee anti DDOS outfit.

 

So EA are using them to offset against DDOS but its affecting your latency.

 

Now that routing could be based on protocol, so if your playing on a console platform or the game uses a non standard protocol to connect, it could be a red herring.

 

Can you tell us what you are playing (FIFA 15 I assume), on what platform.

 

Have you tried another connection to EA's servers (different game, maybe different platform) and are you still seeing the same latency?

 

 

 

 

 

 


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MCoates
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Message 3 of 28
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Re: High Ping - Online Gaming

Hi Kippies,

I should have said.

Playstation 4
Fifa 15.

Playing on other games (GTA5, Need for Speed, etc) it's harder to notice the delay but I haven't done any tests to their servers! Il shall do so tomorrow and upload results.

But as a quick question, do you think this can be resolved and ping lowered?

Thanks,
MCoates.
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Superuser
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Re: High Ping - Online Gaming

Ill do some diggging around. May take a day or so, but I will update you.

 

Basically the short answer is, if they are routing everything through that service, its the service provider EA need to be talking to. But it may be PSN offsetting DDOS.

 

to translate "maybe"

 

Ill have a poke at EA and find out.

 

 

 

 


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MCoates
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Re: High Ping - Online Gaming

Ok, thanks for that.

I'll wait to hear from you then!

If you need anymore information just say.

Thanks,
MCoates.
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Re: High Ping - Online Gaming

Results to the American Rockstar server for GTA5, couldn't find rockstars english server... If they have one that is...

PING 192.81.240.190 (192.81.240.190): 64 data bytes
Reply from 192.81.240.190: Bytes 64 Time=102.062 ms
Reply from 192.81.240.190: Bytes 64 Time=101.128 ms
Reply from 192.81.240.190: Bytes 64 Time=101.056 ms
Reply from 192.81.240.190: Bytes 64 Time=112.951 ms
Reply from 192.81.240.190: Bytes 64 Time=102.835 ms
Reply from 192.81.240.190: Bytes 64 Time=123.739 ms
Reply from 192.81.240.190: Bytes 64 Time=102.646 ms
Reply from 192.81.240.190: Bytes 64 Time=107.825 ms
Reply from 192.81.240.190: Bytes 64 Time=102.600 ms
Reply from 192.81.240.190: Bytes 64 Time=102.658 ms

--- 192.81.240.190 ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 101.056/105.950/123.739 ms

 

 

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Superuser
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Message 7 of 28
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Re: High Ping - Online Gaming

Several more reports of the same issue surfacing at the minute.

 

First - the basics - have you done the port forwarding required?

 

http://help.ea.com/uk/article/what-online-ports-should-i-open-for-fifa-15/

 

Can you run tracert to BBC.co.uk and post results when you see in game issues.

 

You will get a pm from me later tonight or early tomorrow about some advanced tests All very mysterious I know but Id really like to nail why so many people are having issues with this particular title.

 

 


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MCoates
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Message 8 of 28
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Re: High Ping - Online Gaming

Ok, yes i have done the port forwarding for FIFA 15.

I believe i ran a tracert to BBC.co.uk in the opening post.
If you need me to do another I can do...
You'd like me to run the tracert during playing?

Ok, hear from you later.
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Message 9 of 28
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Re: High Ping - Online Gaming

During playing FIFA 15, tests to BBC.co.uk...

PING 212.58.244.66 (212.58.244.66): 64 data bytes
Reply from 212.58.244.66: Bytes 64 Time=14.651 ms
Reply from 212.58.244.66: Bytes 64 Time=30.933 ms
Reply from 212.58.244.66: Bytes 64 Time=25.346 ms
Reply from 212.58.244.66: Bytes 64 Time=12.967 ms
Reply from 212.58.244.66: Bytes 64 Time=13.001 ms
Reply from 212.58.244.66: Bytes 64 Time=20.025 ms
Reply from 212.58.244.66: Bytes 64 Time=13.263 ms
Reply from 212.58.244.66: Bytes 64 Time=13.895 ms
Reply from 212.58.244.66: Bytes 64 Time=13.327 ms
Reply from 212.58.244.66: Bytes 64 Time=14.136 ms

--- 212.58.244.66 ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 12.967/17.154/30.933 ms
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Superuser
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Message 10 of 28
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Re: High Ping - Online Gaming

Cheers, should have my PM by now.


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