Menu
Reply
  • 11
  • 0
  • 0
0opsie
Joining in
597 Views
Message 1 of 17
Flag for a moderator

High Ping BF4

Hi

 

So far there have been several post regarding high ping to German servers on bf4. Myself and also friends are experiencing this during peak hours. This morning at 10am my ping to my favorite server was 30ms all day it has been climbing until now at 7pm its at a steady 90ms.  Is there a reason for this ? and are Virgin any closer to resolving the issue ?? 

 

It is becoming highly frustrating that i cannot play to the standard i like to.

 

Please advise, thank you

0 Kudos
  • 30
  • 0
  • 0
RedEyes
Tuning in
580 Views
Message 2 of 17
Flag for a moderator

Re: High Ping BF4

same here in ME7 area, first time i have suffered from this, but if this continues then it will be adios virgin

0 Kudos
  • 12.92K
  • 366
  • 1.04K
Moderator
Moderator
560 Views
Message 3 of 17
Flag for a moderator

Re: High Ping BF4

Hi 0opsie,

 

Thanks for posting, though sorry to hear of the recent problems with Bf4 latency.

 

Could you please tell us if this is only happening on German hosted servers?

 

It may also be helpful if you could post traceroutes to the game servers both on and off peak for comparison, as this may help us identify where any latency is building up.

 

Thanks

 

Speak to you soon.

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 11
  • 0
  • 0
0opsie
Joining in
548 Views
Message 4 of 17
Flag for a moderator

Re: High Ping BF4

Hi Ralph, Thanks for getting back to me Smiley Happy

 

Yes it looks only to be German servers im having trouble with. They are also the most popular and with the game mode i like to play.

 

 

Trace route to bf4 server at 18:00 GMT

 

C:\Users\Kinetic>tracert 94.250.199.39

Tracing route to 94.250.199.39 over a maximum of 30 hops

1 7 ms 7 ms 7 ms cpc12-stkp7-2-0-gw.10-2.cable.virginm.net [82.17.198.1]
2 7 ms 9 ms 9 ms bagu-core-2b-xe-013-0.network.virginmedia.net [82.8.210.137]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 26 ms 29 ms 29 ms ams2-ic-1-ae0-0.network.virginmedia.net [62.253.188.158]
7 28 ms 28 ms 26 ms be3010.ccr21.ams04.atlas.cogentco.com [130.117.15.5]
8 26 ms 28 ms 29 ms be2311.ccr41.ams03.atlas.cogentco.com [154.54.74.89]
9 33 ms 32 ms 34 ms be2261.ccr41.fra03.atlas.cogentco.com [154.54.37.30]
10 34 ms 33 ms 35 ms be2533.agr22.fra03.atlas.cogentco.com [130.117.48.157]
11 33 ms 32 ms 34 ms te0-0-2-0.nr11.b016088-1.fra03.atlas.cogentco.com [154.25.0.162]
12 102 ms 100 ms 106 ms 149.6.43.98
13 104 ms 108 ms 108 ms link11.ociris.com [80.95.152.210]
14 102 ms 102 ms 97 ms 94.250.199.39

Trace complete.

 

Ping test to the same server

 

C:\Users\Kinetic>ping 94.250.199.39

Pinging 94.250.199.39 with 32 bytes of data:
Reply from 94.250.199.39: bytes=32 time=106ms TTL=117
Reply from 94.250.199.39: bytes=32 time=104ms TTL=117
Reply from 94.250.199.39: bytes=32 time=100ms TTL=117
Reply from 94.250.199.39: bytes=32 time=107ms TTL=117

Ping statistics for 94.250.199.39:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 100ms, Maximum = 107ms, Average = 104ms

 

I shall do another test around 10-11pm this evening 

0 Kudos
  • 11
  • 0
  • 0
0opsie
Joining in
528 Views
Message 5 of 17
Flag for a moderator

Re: High Ping BF4

Trace to the same server at 7am , it was still over a 100ms at 11pm

 

C:\Users\Kinetic>tracert 94.250.199.39

 

Tracing route to 94.250.199.39 over a maximum of 30 hops

1 83 ms 56 ms 81 ms cpc12-stkp7-2-0-gw.10-2.cable.virginm.net [82.17.198.1]
2 9 ms 7 ms 11 ms bagu-core-2b-xe-013-0.network.virginmedia.net [82.8.210.137]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 25 ms 27 ms 27 ms ams2-ic-1-ae0-0.network.virginmedia.net [62.253.188.158]
7 26 ms 28 ms 27 ms be3010.ccr21.ams04.atlas.cogentco.com [130.117.15.5]
8 28 ms 27 ms 27 ms be2311.ccr41.ams03.atlas.cogentco.com [154.54.74.89]
9 34 ms 34 ms 36 ms be2261.ccr41.fra03.atlas.cogentco.com [154.54.37.30]
10 39 ms 50 ms 35 ms be2533.agr22.fra03.atlas.cogentco.com [130.117.48.157]
11 40 ms 34 ms 36 ms te0-0-2-0.nr11.b016088-1.fra03.atlas.cogentco.com [154.25.0.162]
12 32 ms 31 ms 30 ms 149.6.43.98
13 32 ms 31 ms 31 ms link11.ociris.com [80.95.152.210]
14 30 ms 27 ms 31 ms 94.250.199.39

 

Trace complete.

0 Kudos
  • 12.92K
  • 366
  • 1.04K
Moderator
Moderator
500 Views
Message 6 of 17
Flag for a moderator

Re: High Ping BF4

Hi 0opsie,

 

Thanks for the additional information, I've been checking up on this and can see networks have been looking into the problem with our peering partner Cogentco (ref. F003694586) and some changes have been made to improve performance at peak times, hopefully this has helped.

 

Further updates are expected towards the middle of the month, touch wood this will also help reduce any latency issues.

 

Kind Regards

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 11
  • 0
  • 0
0opsie
Joining in
493 Views
Message 7 of 17
Flag for a moderator

Re: High Ping BF4

Let's hope they get to the bottom of it Ralph, I did think it was a problem with cogent.

Hopefully it wil be sorted by the end of the month . I have been with VM/ntl coming up 10 years and never really had an issue with ping before. I would hate to leave but may have to if cogent don't pull there finger out Smiley Very Happy

Thanks for having a look at it for me. I shall give an update in a few weeks.
0 Kudos
  • 4
  • 0
  • 0
polaris70
Joining in
460 Views
Message 8 of 17
Flag for a moderator

Re: High Ping BF4

What's happening with BF4? The normal server I play on has a ping of 20-30. The last week after a certain time it skyrockets to over 100? Tried a few other servers and the same thing, all in the UK. I thought Virgin only throttled for downloads as gaming doesn't take much bandwidth? If they are starting to throttle gaming then count me out, I'll find another isp.

 

One of the above posts says "some changes have been made to improve performance at peak times". Improve for who? That is the question. If the changes are throttling then that's not improving the service, it's breaking it for gaming.

0 Kudos
  • 11
  • 0
  • 0
0opsie
Joining in
402 Views
Message 9 of 17
Flag for a moderator

Re: High Ping BF4

Today is the 16th, do we know anymore ??
0 Kudos
  • 12.92K
  • 366
  • 1.04K
Moderator
Moderator
385 Views
Message 10 of 17
Flag for a moderator

Re: High Ping BF4

Hi 0opsie,

 

Thanks for the bump, no more news sorry, any improvements with the peak time latency to BF4 German servers?

 

Cheers

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos