Hi, i play online games and i wanted to ask why do i have to ask my kid to turn off YouTube or otherwise i get very high latency while playing...I have Superfibre 50 and we are only 3 person in the house and only him watch's YouTube...
Welcome to the forum. I'm really sorry sorry to hear of the problems that you've been experiencing when playing online.
I've run a few checks on your connection. Everything looks healthy with the hub but I can see a fault ticket that's currently raised for peak time contention. The fault reference for this is F003931549. I can't see any updates on the ticket at the moment but if you are able to bump the thread a little closer to the review date which is estimated for 09/03/2016 we can certainly have another look.
Is it around peak times that these problems happen or throughout the day?