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biali
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High Latency

Hi!

I have been getting constant latency spikes... I've called virgin support two days ago and we've ran all sort of tests... It was said that it could be my computer.

Now I am on my iMac 2012, OS X El Capitan, brand new installation (yeah... I will have to recover my backups after this but I wanted to make sure) and still, very high pings Smiley Sad

It makes games unplayable.

Today I've called Virgin again and asked them to upgrade my package from 50mb to 100mb fibre... Nothing changed. Before, instead of 50mb, I was getting (when lucky) 34mb maximum for download... Now, again, when lucky, 50mb download.

 

Just to make it clear: I have tried wired (inc Modem mode) and wireless.

 

4824962690

 

My traceroute to bbc.co.uk:

Traceroute has started…

traceroute: Warning: bbc.co.uk has multiple addresses; using 212.58.244.20
traceroute to bbc.co.uk (212.58.244.20), 64 hops max, 72 byte packets
 1  routerlogin.net (192.168.0.1)  8.046 ms  5.523 ms  2.206 ms
 2  10.233.192.1 (10.233.192.1)  9.799 ms  11.447 ms  9.160 ms
 3  croy-core-2a-xe-123-0.network.virginmedia.net (81.96.228.69)  10.075 ms  16.060 ms  9.203 ms
 4  * * *
 5  * * *
 6  brhm-bb-1c-ae1-0.network.virginmedia.net (62.254.42.210)  37.771 ms  16.342 ms  19.993 ms
 7  * tcl5-ic-2-ae0-0.network.virginmedia.net (212.250.15.210)  22.541 ms *
 8  212.58.239.249 (212.58.239.249)  75.152 ms  31.557 ms  29.979 ms
 9  * * *
10  * * *
11  ae0.er01.telhc.bbc.co.uk (132.185.254.109)  24.651 ms  22.006 ms  23.712 ms
12  132.185.255.149 (132.185.255.149)  22.969 ms  21.445 ms  25.847 ms
13  fmt-vip71.telhc.bbc.co.uk (212.58.244.20)  18.578 ms  21.282 ms  17.557 ms

I am in Morden, Surrey, SM4 6.

 

Any help would be extremely appreciated! 

 

 

ps. The game I've been trying to play is Blizzard's HotS.

 

 

Thank you very much in advance!

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Re: High Latency

Hi biali

 

Welcome to the forum. I'm sorry to hear of the problems that you are experiencing when playing Heroes of the Storm. Everything looks great when running a few checks on your connection and the trace route you posted also looks ok. Thanks for confirming how you are connected.

 

Can you use the battlle.net info here to run a trace route and post the result here for us to have a look at?

 

Speak soon  


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Re: High Latency

Hi Ty_S!!

 

Thank you very much for you reply! Really appreciated!

 

I've done as per your request, tracerouted Blizzard's HotS EU IP (and also Amercia's IP because I also play on their US servers). The results are as follows:

 

traceroute EU server:

 

 

Traceroute has started…

traceroute to 213.155.155.233 (213.155.155.233), 64 hops max, 72 byte packets
 1  routerlogin.net (192.168.0.1)  2.336 ms  2.078 ms  0.932 ms
 2  10.233.192.1 (10.233.192.1)  8.545 ms  9.148 ms  11.786 ms
 3  croy-core-2a-xe-123-0.network.virginmedia.net (81.96.228.69)  8.460 ms  8.843 ms  7.709 ms
 4  * * *
 5  brnt-bb-1c-ae1-0.network.virginmedia.net (62.254.42.102)  100.308 ms  10.498 ms  9.466 ms
 6  m686-mp2.cvx1-b.lis.dial.ntli.net (62.254.42.174)  13.165 ms  10.953 ms  12.587 ms
 7  213.46.174.118 (213.46.174.118)  9.505 ms  10.624 ms  152.485 ms
 8  ldn-bb2-link.telia.net (80.91.247.26)  15.785 ms  12.327 ms  159.483 ms
 9  adm-bb4-link.telia.net (213.155.130.84)  22.922 ms
    adm-bb4-link.telia.net (62.115.142.221)  21.384 ms
    adm-bb4-link.telia.net (213.155.136.85)  21.872 ms
10  adm-b2-link.telia.net (62.115.141.37)  26.173 ms
    adm-b2-link.telia.net (80.91.253.182)  24.615 ms
    adm-b2-link.telia.net (213.155.137.183)  23.530 ms
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

 

 

traceroute US servers:

 

IP: 12.129.222.10

 

Traceroute has started…

traceroute to 12.129.222.10 (12.129.222.10), 64 hops max, 72 byte packets
 1  routerlogin.net (192.168.0.1)  3.524 ms  0.934 ms  1.026 ms
 2  10.233.192.1 (10.233.192.1)  8.173 ms  8.311 ms  8.185 ms
 3  croy-core-2b-xe-123-0.network.virginmedia.net (81.96.228.81)  10.676 ms  10.009 ms  9.947 ms
 4  * * *
 5  * * *
 6  nrth-bb-1c-ae0-0.network.virginmedia.net (62.254.42.134)  16.657 ms  34.110 ms  13.022 ms
 7  62.253.174.189 (62.253.174.189)  23.850 ms  25.932 ms  23.332 ms
 8  ae8.cr1.ams5.nl.zip.zayo.com (64.125.30.205)  26.532 ms  24.281 ms  24.111 ms
 9  xe-0-2-0.cr2.lga5.us.zip.zayo.com (64.125.27.185)  99.394 ms  98.957 ms  98.182 ms
10  ae5.er2.lga5.us.zip.zayo.com (64.125.21.81)  99.472 ms  105.867 ms  97.617 ms
11  192.205.36.105 (192.205.36.105)  99.362 ms  101.961 ms  100.055 ms
12  cr2.n54ny.ip.att.net (12.122.130.170)  99.911 ms  99.746 ms  100.107 ms
13  12.122.94.233 (12.122.94.233)  97.356 ms  96.703 ms  98.986 ms
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

 

 

 

IP 199.108.62.157:

 

Traceroute has started…

traceroute to 199.108.62.157 (199.108.62.157), 64 hops max, 72 byte packets
 1  routerlogin.net (192.168.0.1)  1.379 ms  0.963 ms  1.018 ms
 2  10.233.192.1 (10.233.192.1)  14.257 ms  10.058 ms  9.532 ms
 3  croy-core-2b-xe-123-0.network.virginmedia.net (81.96.228.81)  9.405 ms  14.129 ms  10.218 ms
 4  * * *
 5  * * *
 6  nrth-bb-1c-ae0-0.network.virginmedia.net (62.254.42.134)  13.678 ms * *
 7  62.253.174.189 (62.253.174.189)  31.916 ms  22.392 ms  22.125 ms
 8  ae8.cr1.ams5.nl.zip.zayo.com (64.125.30.205)  26.556 ms  26.178 ms  23.126 ms
 9  xe-0-2-0.cr2.lga5.us.zip.zayo.com (64.125.27.185)  98.914 ms  99.769 ms  98.245 ms
10  ae5.er2.lga5.us.zip.zayo.com (64.125.21.81)  98.703 ms  98.554 ms  97.906 ms
11  192.205.36.105 (192.205.36.105)  100.661 ms  103.416 ms  113.016 ms
12  cr2.n54ny.ip.att.net (12.122.130.170)  101.183 ms  99.474 ms  99.917 ms
13  12.122.94.237 (12.122.94.237)  98.340 ms  99.072 ms  96.858 ms
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

 

I confess I'd rather prefer to have a descent latency on US servers than EU servers... I am aware the limitations imposed by distance and other factors but it used to be ok with my previous provider so I know that is doable. 

 

Thank you very much once again! Any help would be greatly appreciated!

 

 

KR

 

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Re: High Latency

Hi biali

 

Thanks for getting back to me and posting up the trace routes for us to have a look at. Everything appears ok there. I know it can be difficult but can you run a trace route as close as possible to when you notice these problems starting and post the result back here for us to look at?

 

Speak soon Smiley Happy


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