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Justine123
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Heroes of the storm connection issues

Hi, 

 

So recently I have been suffering with large latency and high ping issues when playing on Heroes of the Storm.  After having enough of the lag I created a support ticket asking for assitance with the lag, for this i submitted a traceroute, a pathping and a WinMTR test. I later recieved a response highlighting an issue with high ping connection to the server and a high ping to the ISP network. I was then told to show the entire traceroute to virgin which is the entire point of this post. Here is the traceroute -

 

1 * * * Request timed out.
2 81 ms 46 ms 79 ms cdif-core-2b-xe-030-0.network.virginmedia.net [80.3.30.29]
3 * * * Request timed out.
4 42 ms 28 ms 40 ms brnt-bb-1c-ae1-0.network.virginmedia.net [62.254.42.102]
5 43 ms 38 ms 303 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
6 40 ms 87 ms 38 ms 213.46.174.118
7 253 ms 38 ms 30 ms ldn-bb3-link.telia.net [62.115.134.130]
8 217 ms 44 ms 63 ms adm-bb3-link.telia.net [62.115.136.146]
9 48 ms 49 ms 36 ms adm-b2-link.telia.net [62.115.141.1]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

 

Just wondered if someone may have a solution or be able to provide some assitance. 

 

Thanks 

 

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Re: Heroes of the storm connection issues

Hi Justine123,

 

Sorry to hear you're having issues with Heroes of the Storm. That trace looks quite odd in that the ping varies a great deal even on individual hops yet overall the latency is ok.

Was this done over a wireless connection by any chance?

I've checked your connection from here and everything looks healthy. 


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Justine123
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Re: Heroes of the storm connection issues

Thanks for the response, 

 

No its done over a wired connection, the best way I have found resolving this issue is by instead me hosting the party, but this does not help when I am solo queuing into games strangely, it also causes long times for finding games and an overall slower join time. 

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Re: Heroes of the storm connection issues

Hi Justine123

 

Thanks for getting back to us and confirming that. Can you run a trace route for us to have a look at with the hub in modem mode?

 

Kind regards 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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