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LaserChild9
Tuning in
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Heroes of the Storm Latency/lag/fps drops

Hi, So as the title says, I have been having some issues playing Heroes of the Storm. The game will run fine for a while and then suddenly out of nowhere its as if I am playing on a potato connected to the internet with string, the frame rate drops to about 1-2 for about 10 seconds and its usually followed but a disconnect/reconnect message. I have contacted Blizzard via their own forums about this, they asked me to do a trace route and have insisted that it is an issue out of their control and referred me here to get further help.

 

So heres my Traceroute: 

 

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

1 12 ms 19 ms 19 ms 10.14.96.1
2 40 ms 23 ms 21 ms basl-core-2b-xe-122-0.network.virginmedia.net [81.96.228.41]
3 * * * Request timed out.
4 * * * Request timed out.
5 15 ms 23 ms 31 ms nrth-bb-1c-ae0-0.network.virginmedia.net [62.254.42.134]
6 195 ms 168 ms 250 ms 62.253.174.189
7 33 ms 32 ms 32 ms ae14.cr1.ams10.nl.zip.zayo.com [64.125.21.77]
8 33 ms 33 ms 35 ms v181.ae29.mpr3.lhr3.uk.zip.zayo.com [64.125.30.175]
9 33 ms 81 ms 32 ms ae12.mpr2.lhr2.uk.zip.zayo.com [64.125.28.21]
10 37 ms 33 ms 39 ms ae10.mpr1.lhr1.uk.zip.zayo.com [64.125.31.193]
11 36 ms 33 ms 33 ms ldn-b5-link.telia.net [213.248.76.85]
12 30 ms 31 ms 60 ms ldn-bb2-link.telia.net [80.91.246.146]
13 52 ms 39 ms 36 ms adm-bb4-link.telia.net [62.115.136.196]
14 37 ms 37 ms 40 ms adm-b2-link.telia.net [62.115.141.23]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

The Blizzard representative which answered my post seems to think the issue is at number 6 and says that this is outside of their control. I am including the link to my post on their forums as it also contains a pathping in case that is relevant (http://eu.battle.net/heroes/en/forum/topic/15889749358?page=1#4

 

Thanks

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Daaaveee
On our wavelength
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Re: Heroes of the Storm Latency/lag/fps drops

I have the exact same issue as well. Tried all fixes posted everywhere but nothing has helped. Must be a Virgin Media issue.
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Re: Heroes of the Storm Latency/lag/fps drops

Hi Laserchild9,

 

Sorry to hear you're having issues with blizzard. Hop 6 is a talk talk node and while I agree it does have a high ping this doesn't necessarily constitute a problem. As all the hops afterwards are returning perfectly normal results then that hop isn't hindering the path. Many servers and exchanges see ping requests as very low priority and will respond slower if they are busy. I've checked your connection and can see no issues. 


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