Hi, I have heavy lag spikes during the evenings when playing games, is there anything I could do? I have reset the router multiple times, tried wired connections etc. nothing helped. Is my area so busy during evenings everyday that I cannot get decent gaming experience at all?
I do apologise for your latency issues during the evenings. Tests of your connection aren't revealing any fault as such but the capacity of the network at peak times isn't sufficient to deal effectively with the load.
I have escalated this to Networks so that an upgrade can be considered. As soon as they get back to me with a fault reference I'll post on here and I'll also send you a PM at that time to advise of your credit options.