Over time my latency gradually increases to highs of about 40ms and spikes to 500ms, as opposed to my usual 21/27ms range. Resetting my router causes the ping to drop back down to the usual speeds, however I would like to know how to fix this problem more long term and without me having to do this every 2 weeks or so. I don't change my settings at all, but the default password so im very confused on what is causing this gradual increase in ping. The thing is when I stream videos or download games on steam the speed is fine.
this has been on every online game I have played, and resetting the router to factory settings has always dropped my ping down, even when AFAIK there was nothing changed in the settings in the first place. Is it just common practice to do this every now and again? Is there some sort of cache that builds up that must be dumped?
Yes, it is a Superhub 1, I set up the BQM, and here is the BQM graph as requested.
Right, so by that graph you look to be running the hub in what's called "router mode". i.e. with wifi and router functions enabled.
When running the SH1 in router mode it has a rather nasty problem where the minimum latency (green on the graph) gradually increases over time, until you reboot the hub. The connection also becomes more and more unstable. How much it increases tends to be governed by how much load you put on the hub. Though some people never seem to experience the issue.
This was found during trials back around 2010. So it's a fairly well known problem.
If you run the hub in "modem mode", which switches off the wifi/router features and only leave ONE port working (closest to the power plug), then the problem does NOT occur. Of course then you need to buy a 3rd party router and connect it to the hub to use wifi and/or more than one device at a time.
We think the problem is due to the lack of memory on the SH1. This problem does NOT occur with any other hub.
A good test to see if this is the issue would be to let your BQM populate for a while until the green increases a bit then reboot the hub. Rebooting the hub will leave a thin red line on the graph and just afterwards the green minimum latency should drop down (assuming you haven't rebooted lately).
You DON'T need to factory reset the hub, a regular power on and off will temporarily fix the issue fine. A factory reset has no further benefit on a normal reboot for this issue.
It's simply a case of confirm the cause, then either request a replacement Superhub 2/2ac from the VM Forum Team, or go modem mode and buy your own 3rd party router to do the wifi etc.
However from your description this is likely to be the issue. You might also want to post your downstream and upstream power levels to just check there's no other problems.
Btw, I almost never reboot my other hubs. It's simply not necessary to reboot the SH2/2ac/3.
Is there some sort of cache that builds up that must be dumped?
Probably memory fragmentation, which gets reset by the reboot.
Its also not necessary to reboot the SH1 when its in modem mode.
Fragmentation has nothing to do with it the reason is not well done firmware for router mode that causes a memory leak or processing loop and VM wouldn't let them re do the code for router mode it hard enough to ask them to fix a DHCP renew problem in the SH2ac for router mode we really have to take any fix they do as a blessing.
Welcome to the forum and sorry to see you've been affected by latency ramping. This is down to an issue with some SH1s so I'll get a replacement sent out to you now. I've just sent you a private message to confirm some details. To view your messages just click the envelope at the top of the page.