I live in a student house and we have a hub 3.0. When we first joined Virgin we had 1 wifi to connect to and as it was very slow, we got in contact and Virgin tech support helped by enabling us to connect to 2 wifi's - a 2G version and a 5G version.
Having a 2G version and a 5G version is a must as it ensures everyone in the house has good internet. I was experiencing terrible lag in games such as CSGO, Rocket League and GTA V etc. for the past week and so hard reset the router the other day. This caused it to delete the custom settings and therefore we went back to having just the 1 wifi to connect to. In this time, I had no ping and gaming was smooth - however it meant that the rest of the house had bad internet and therefore this is not a solution. I then contacted tech support to get the 2 seperate wifi's, they helped by doing this again so we have good internet. However this still means I will have high ping, so what can be done to fix it?
Test results can be seen below, I'm hoping someone can give a solution fairly promptly as I don't really want to go back and forth:
Poor latency/ping response is known problem with hub3. Virgin don't seem to be acknowledging this as a problem even though it was reported in the media last week. You would be better off with a superhub2 at the moment.