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EdxAllen
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Message 1 of 8
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Good Download, Good Upload but crash and lag spikes

Hello,

I got a problem with my connection that sometimes my connection crash or i just start to have lag spikes when i play.

I tried with League of Legends or Overwatch and both the ping is high, but if i check on speedtest my connection is fine. (http://www.speedtest.net/my-result/5900763352)

I am connected by WIFI and i have 0 chance to connect with Ethernet!

Please, someone help me Smiley Sad

Risposta da 188.40.93.11: byte=32 durata=94ms TTL=50
Risposta da 188.40.93.11: byte=32 durata=130ms TTL=50
Risposta da 188.40.93.11: byte=32 durata=267ms TTL=50
Risposta da 188.40.93.11: byte=32 durata=357ms TTL=50
Risposta da 188.40.93.11: byte=32 durata=175ms TTL=50
Risposta da 188.40.93.11: byte=32 durata=124ms TTL=50
Risposta da 188.40.93.11: byte=32 durata=119ms TTL=50
Risposta da 188.40.93.11: byte=32 durata=52ms TTL=50
Risposta da 188.40.93.11: byte=32 durata=39ms TTL=50
Risposta da 188.40.93.11: byte=32 durata=266ms TTL=50
Risposta da 188.40.93.11: byte=32 durata=1090ms TTL=50
Risposta da 188.40.93.11: byte=32 durata=40ms TTL=50
Risposta da 188.40.93.11: byte=32 durata=40ms TTL=50

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dombera
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Message 2 of 8
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Re: Good Download, Good Upload but crash and lag spikes

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EdxAllen
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Message 3 of 8
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Re: Good Download, Good Upload but crash and lag spikes

Yes i am with SH3 but i don't know how to fix.

I think i have to read the thread there.

By the way this is my test.

150 - 199ms :xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
200 - 249ms :xxxxx

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EdxAllen
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Message 4 of 8
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Re: Good Download, Good Upload but crash and lag spikes

100 - 149ms :x
150 - 199ms :xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
200 - 249ms :xx
300 - 349ms :x
400 - 449ms :x
450 - 499ms :x
600 - 649ms :x
700 - 749ms :x
900 - 949ms :x
1100 - 1149ms :x

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dombera
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Message 5 of 8
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Re: Good Download, Good Upload but crash and lag spikes

There is no fix my friend. We need to wait for intel / virgin to release a firmware fix for this. Some users managed to get virgin to revert them to superhub 2ac and thix fixed the issue. Take a look at the links from my previous post.

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EdxAllen
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Message 6 of 8
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Re: Good Download, Good Upload but crash and lag spikes

Should i change to the 2ac? What you think?
The problem is that i am new in London and new with roommates so i don't know what is good and what is not.

Is there any chance to comeback to 2ac?

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dombera
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Message 7 of 8
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Re: Good Download, Good Upload but crash and lag spikes

Some users have been lucky to get sh3 replaced with sh2ac after calling virgin and explaining the situation.. You can try and if they give you trouble tell them about these sh3 issues, if you google for virgin superhub 3 puma issues you will find many articles on websites which you can use as examples of this being a definite issue with sh3 firmware.. good luck.

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shanematthews
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Message 8 of 8
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Re: Good Download, Good Upload but crash and lag spikes

You say there is no way to connect with a wired connection but you would ideally need to use a wired connection to rule out wireless issues, wireless really isn't that great for gaming and depending on the other wireless devices nearby it can give you an extremely poor experience

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